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Frequently Asked Questions
Q. Why can’t the Digital Photo Frame play all images or movie
files?
A: The Digital Photo Frame can support JPEG, MP3 and some video
format depending on the product specification. It may not read some
files downloaded from the internet.
Q. I have a memory card in the Digital Photo Frame, but it’s not
reading the card, what should I do?
A: First, make sure that you are using a memory card that is
supported by the Digital Photo Frame. Second, ensure that the
memory card is inserted all the way into the correct slot. Third,
choose the correct card icon which you want to play.
Q. Why do some pictures load faster than others?
A: Higher resolution pictures usually load slower.
Q: Why can’t the DPF read my USB storage device?
A: The USB port is designed to work with portable USB storage
devices however the larger they are the more complicated it can be.
It’s recommended that data being copied onto the internal memory
of the photo frame be done so via PC connection.
Q: Who can I contact if I am having trouble setting up my DPF?
A: Email: [email protected]
