TROUBLESHOOTING
If you are experiencing any issues while using the
Shiatsu Neck Massager
unit, please
read the following directions for Electric or Battery model:
1. MASSAGER IS NOT WORKING.
• If Electric model, ensure the power adapter is properly connected to the massager.
Then check if properly connected to the power outlet.
• If Electric model, confirm the
ON
button has been pressed.
2. MASSAGER STOPS WORKING WHEN USING.
• If Electric model, turn the power
OFF.
• If Electric model, unplug adapter from wall.
• Electric model has a overheating safety function. Check the massager to confirm if it is
warmer than usual. If this is the case, wait for the massager to cool.
• If Electric model, check the adapter end connecting to the massager. If okay, plug
massager back into the outlet and turn massager back on.
• If Electric model has a automatic timer. This turns
OFF
the massager after 15 minutes.
• If Electric model is still not working properly, please stop using and contact our
support team.
Do not attempt to carry out repairs on the massager yourself. This will void the warranty
and there are no service components available. If the procedures above do not resolve
the issue, please contact
Orange Planet
.
7
WARRANTY DOES NOT COVER
• Device components that require replacement due to dirt or improper handling.
• Expendable or consumable parts subject to wear and tear during normal use.
• Repairs necessary due to damages caused by operator error or negligence,
or operate and maintain operation of the device within specification and
instructions contained in the User’s Manual.
This is not a Medical Device.
