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Troubleshooting Guide
If a fault occurs, run through the table below before taking your unit for repair. If the fault persists, attempt to solve it by switching the unit off and on
again. If this fails to resolve the situation, consult your dealer. Under no circumstances should you attempt to repair the receiver yourself. This could void
the warranty.
Symptom
Possible cause
Remedy
No power
The power adapter is disconnected.
Connect cord securely.
Poor connection at AC wall socket is dead or off.
Check the outlet using a lamp or another appliance.
No sound
The master volume is adjusted too low.
Adjust the master volume.
The MUTE button is press to “ON.”
Press the MUTE button to cancel the muting effect.
Incorrect selection of input source.
Select the desired input source correctly.
Incorrect connections between the components.
Make connections correctly.
Poor FM reception
No antenna is connected.
Connect an antenna.
The antenna is not positioned for the best reception.
Change the position of the antenna.
Remote control does not
operate.
Batteries are not inserted or exhausted.
Replace the batteries.
The remote sensor is obstructed.
Remove the obstacle.
Cannot operate with the
application and no sound via
Bluetooth connection.
Pairing failed between your smartphone and DS-N10A.
Check the pairing status in your smartphone’s setting
menu.