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9.2 Frequently Asked Questions
Question 1.
When I try to disconnect the USB device, I keep on getting “The
device „Generic volume‟ cannot be stopped right now. Try stopping
the device again later.” message, what should I do?
Answer:
Close any program that might be accessing data on the player,
including Windows®Explorer. If it does not work, close all
programs and wait for another 20 seconds, then try the green arrow
icon again. If it still does not work, you should shut down the
player and disconnect the USB cable.
Question 2.
I find new file names and folder names that I never created before
or they have strange gibberish names.
Answer:
Most likely, the player‟s file allocation table (FAT) has been
corrupted. This might be due to the player shutting down (due to
low battery power) while reading or writing to your computer by
the USB connection. Windows and Macintosh often write extra
files to the hard disk such as finder.def or System volume info.
These are normal and will not do any harm to the player.
Question 3.
I used my player to transfer files back and forth between different
