14
TROUBLESHOOTING
Problem
Solution
The product does not switch on
Check if the product is properly connected to the outlet.
The product does not charge
• Ensure the vehicle is turned off.
• Check if the product is properly connected to the
vehicle and the outlet.
Current button indicator is not
illuminated
• Cycle utility power to the product by moving the
circuit breaker switch to the “OFF” position and then
back to the “ON” position.
• If the problem persists, call for service.
Display never shows
“CONNECT”, “CHARGING” or
error icons
• Cycle utility power to the product by moving the
circuit breaker switch to the “OFF” position and then
back to the “ON” position.
• If the problem persists, call for service.
Display never shows
“CONNECT” when the product is
connected to the vehicle
• Disconnect the product’s plug from the vehicle
receptacle and then connect again. Ensure that the
plug engages completely.
• Inspect the product’s output cable and connector
terminals for damage. If damaged, discontinue
use immediately and call for service to have the
damaged equipment replaced.
• Inspect the product for damage. If damaged,
discontinue use immediately and report the problem
to your nearest dealership.
