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Smart meter user guide

Welcome to smarter energy

A guide to your new smart meter(s)

and energy efficiency

Home energy matters

v1.0

Summary of Contents for Energy SMETS1

Page 1: ...Smart meter user guide 1 Welcome to smarter energy A guide to your new smart meter s and energy efficiency Home energy matters v1 0 ...

Page 2: ...d waste at the end of its life Please take it to a recycling centre for disposal Don t attempt to open repair or service any part of your IHD yourself If the device appears to be faulty please contact us Don t use a visibly damaged power adapter or power lead Use only the power adapter supplied to you with this product Supervise young children if they use the IHD This display contains a lithium io...

Page 3: ...nergy saving advice 12 Target settings 14 Historic usage 15 Tariff information 16 Your messages 17 Settings 18 Using keypads 19 Electricity meter keypad 21 Gas meter keypad 23 Moving home 24 Gas safety 26 Smart meter data guide 30 Connected home 31 Useful contacts Contents ...

Page 4: ...t ll make your home more energy efficient By default your readings are sent to us daily but you can gain an even deeper level of insight when you change your readings to be sent half hourly in My Account The change gives you access to My Week which provides detailed hour by hour information about your energy usage Use it along with your brand new IHD and the Shell Energy app for a comprehensive ov...

Page 5: ...ut down That way you can always keep track of your energy usage Using your IHD Your IHD is a touchscreen device that shows you a summary of energy use including information like your account balance Using this device alongside your Shell Energy online account will give you a complete view of your energy account in the palm of your hand Did you know 73 of smart meter owners would recommend one What...

Page 6: ...ff details 4 Dual fuel tariff 5 Gas view your tariff details 6 Date 7 Message inbox 8 History view and compare 9 Tariff view your tariff rates 10 Account information 11 Settings adjust aspect of your device 1 Main menu The touch screen function allows you to manage both your energy usage and account balance from the IHD device Take a look at the different features available to you from the IHD scr...

Page 7: ...screen as default after 60 seconds or after power down This shows the status of your account and your balance We recommend you keep your in home device plugged into the mains at all times Don t worry about leaving it on constantly it ll only cost approximately 20p per year depending on your tariff charges Dual Fuel C 1 2 3 ...

Page 8: ...t your meter call us on 0330 094 5800 As we re your energy supplier we are responsible for maintaining and repairing your smart meter if it s ever identified as faulty If it was identified as faulty we d send an engineer from SMS our installation partner to fix the fault You won t be charged for the cost of the repair if the meter fault wasn t caused by you Having a smart meter doesn t impact your...

Page 9: ...r you need For washing machines tumble driers and dishwashers always aim for a full load if you can t use a half load or economy programme Use energy efficient light bulbs Swap your ordinary light bulbs for energy saving ones Energy efficient light bulbs last 12 times longer and for each bulb you fit you could save up to 9 on your annual electricity bill Tame your heating and save 10 It s really i...

Page 10: ...lso apply to the Energy Saving Trust for independent verification of the product s energy performance and the savings claimed by the manufacturer Look out for the logo Example of an EU Energy label 1 Energy Efficiency Rating Most appliances have an energy range rating of A to G though some will have smaller ranges The appliance label will advise on its energy efficiency and the range available for...

Page 11: ... for homes built after the 1940s and is installed by drilling small holes in the mortar between the bricks and pumping in the insulation material The holes are then filled in Energy Saving Trust keeps a list of heating control and insulation products and their manufacturers which meet UK legislative requirements Look out for the logo on products that are certified by the Energy Saving Trust Home h...

Page 12: ...he Target button Select how you want to set your target pressing the kWh or CO2kg gas From the main menu select Settings 1 2 3 Please note The LEDs at the top of your IHD let you know if you re well within your energy target close to reaching it or if you ve reached or gone over the limit you set for yourself Green low rate of usage Orange medium rate of usage Red high rate of usage ...

Page 13: ...it to change it From the default screen below press the A C button The data on screen is real time and will increase decrease depending on your current usage Enter your target amount and press OK 4 5 1 2 Once your target has been set you can keep an eye on it in the following ways ...

Page 14: ...elected time periods whether it s an hour a day or a month You can press the button at the top right hand corner of the screen to scroll between hour day week and monthly usage data You can also press the Electricity button to switch between electricity history and gas history screens Your usage screens You can also change between kWh and and CO2 by clicking on the corresponding button 1 ...

Page 15: ...unt or referring to your last bill Did you know 8 out of 10 smart meter owners say that their smart meter gives them a better idea of what they re spending on energy 10 045 people surveyed by Populus on behalf of Smart Energy GB November 2017 To switch between gas and electricity press the Gas or Electricity button From the main menu press the Tariff button 1 2 ...

Page 16: ...oming to an end will appear here Your messages will be displayed as a list with unread appearing at the top If a notification comes through that s vital it needs to be acknowledged Click the OK button to close it The message icon will flash on the screen so it s easy to spot when you have any unread messages 1 2 3 Please note Less important notifications will also pop up and will disappear if igno...

Page 17: ...see page 12 3 The Sound can only be switched on off 4 The LEDs can only be switched on off 5 Using the Backlight button to select whether you want the display lit up all the time or if you prefer it to switch off after one minute The light will come back on if you tap the screen Remember the light uses such little energy to run it d cost you approximately 20p a year if it was on all the time 6 Net...

Page 18: ... keypad and the screen will light up You can access all the information you need via your IHD However in the unlikely event that you need to use your meter s we ve provided you with clear instructions Using keypads on your gas and electricity meter 18 Smart meter user guide ...

Page 19: ...lained below Press 1 daily kWh energy cost x1 x2 Cost of energy used so far today Cost of energy used yesterday Press 2 weekly kWh energy cost x1 x2 Cost of energy used so far this week Cost of energy used last week Press 3 monthly kWh energy cost x1 x2 Cost of energy used so far this month Cost of energy used last month Press 4 monthly kWh energy cost x1 x1 x2 kWh usage last month kWh usage 3 mon...

Page 20: ...ore 7 and 8 x1 x1 x1 x1 x3 x3 x3 x5 x2 x2 x2 x4 x4 x4 x6 CO2Kg current rate Import kWh Meter Read Tariff For prepayment customers only CO2Kg today Import KVARH Tariff rate 1 CO2Kg last week CO2Kg rate per hour Export kWh Standing charge CO2Kg yesterday Export KVARH Tariff rate 2 CO2Kg last month ...

Page 21: ... Press 4 monthly kWh Press 1 daily kWh energy cost Press 2 weekly kWh energy cost Press 3 monthly kWh energy cost x1 x1 x1 x1 x3 x2 x2 x2 x2 x4 kWh usage last month Cost of energy used so far today Cost of energy used so far this week Cost of energy used so far this month kWh usage 3 months ago kWh usage 2 months ago Cost of energy used so yesterday Cost of energy used last week Cost of energy use...

Page 22: ...g last week CO2Kg rate per hour CO2Kg yesterday CO2Kg last month Press 9 import export data Press 6 tariff data Ignore 7 and 8 x1 x1 x1 x3 x2 x2 x4 Gas volume kWh usage last month For prepayment customers only kWh usage 3 months ago Import kWh kWh usage 2 months ago Continue pressing up to 12 months ...

Page 23: ...e home it ll need to stay for the next occupant to use The IHD will only work with the smart meters installed at your current property If you don t tell us you re moving your personal data usage will remain on the meter until the new occupant or homeowner notifies us What happens to your IHD Please note If you move into a property where we supply the energy and it has smart meters installed by us ...

Page 24: ... ensure your home is properly ventilated and that your chimney is regularly swept Gas safety If you believe you can smell gas call the Gas Emergency Line on 0800 111 999 immediately Loss of supply and safety concerns If you are experiencing a loss of electricity or gas supply or have any safety concerns with your supplies then please call us on 0330 094 5800 so we can help you further Alternativel...

Page 25: ...action Open windows Turn off gas appliances Leave the building and call the Gas Emergency Line immediately on 0800 111 999 free of charge and open 24 hours Seek medical help immediately Get a Gas Safe Registered engineer to check your appliances Understand the symptoms If you experience unexplained symptoms listed below and they improve when you re away from your home this could be a further indic...

Page 26: ... the full benefits of your usage graph at shellenergy co uk myaccount graph electricity and My Energy at shellenergy co uk myaccount myenergy overview This will help you to save your energy therefore your money You can change your preference to half hourly or monthly at shellenergy co uk myaccount properties or by calling 0330 094 5800 How will you use my energy usage information The readings sent...

Page 27: ...energy uk org uk our work retail smart html Read our privacy policy for more information about the security of your data at shellenergy co uk privacy You can find out more about the personal information we hold for you in our terms and conditions at shellenergy co uk domestic terms and conditions ...

Page 28: ...bout data security see our privacy policy Is there anything I can do to keep my energy information secure Although we do everything we can to keep your information safe there are a few things you can do as well When accessing personal information from your in home display unit IHD laptop or any other device make sure no one else can view this without your permission Will my information be shared w...

Page 29: ...Smart meter user guide 29 Smart meter user guide 29 ...

Page 30: ...l your energy use The Nest Thermostat E learns the temperature that you like then programs itself It even turns itself down when you re away So you save energy and stay comfortable A Nest Cam Indoor is another connected home device that can make your life easier Use it to keep an eye on your home and your loved ones Set it up in five minutes and then monitor the footage from anywhere on your smart...

Page 31: ...ional Debtline 0808 808 4000 www nationaldebtline co uk Payplan 0800 280 2816 www payplan come contact ageuk org uk w payplan com Useful contacts Age UK England 0800 055 6112 www ageuk org uk Age UK Scotland 0800 124 4222 www ageuk org uk scotland Age UK Wales 0800 022 3444 www ageuk org uk cymru Citizens Advice 03454 04 05 06 www citizensadvice org uk energy Energy Ombudsman 0330 440 1624 www ene...

Page 32: ...iency at shellenergy co uk info policies You can find more information about smart meters in the Shell Energy online help section shellenergy co uk help my smart meter data You can also receive personalised advice in the My Energy section of your online account v1 0 SMETS1 credit meter user guide ...

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