EN -11-
CHAPTER -6: BEFORE CALLING AFTER-SALES SERVICE
Errors
Your freezer will warn you if the temperatures for the freezer is at improper levels or if a problem occurs with the
appliance.
If you are experiencing a problem with your freezer, please check the following before contacting the after-sales
service.
Your freezer is not operating
Check if:
• There is power
• The plug is correctly placed in the socket
• The plug fuse or the mains fuse has blown
• The socket is faulty. Examine this by plugging your freezer into a working socket.
What to do if your appliance performs poorly;
Check that;
• You have not overloaded the appliance,
• The freezer temperature set to -16,
• The doors are closed perfectly,
• There is no dust on the condenser,
• There is enough place at the rear and side walls.
Your freezer is operating noisily
Normal noises
Cracking (ice cracking) noise occurs:
• During automatic defrosting
• When the appliance is cooled or warmed (due to expansion of appliance material).
Short cracking noise occurs:
When the thermostat switches the compressor on/off.
Motor noise:
Indicates the compressor is operating normally. The compressor may cause more noise for a short
time when it is first activated.
Bubbling noise and splash occurs:
Due to the flow of the refrigerant in the tubes of the system.
Water flowing noise occurs:
Due to water flowing to the evaporation container. This noise is normal during
defrosting.
Air blowing noise occurs:
In No-Frost freezers during normal operation of the system due to the circulation of air.
The edges of the freezer in contact with the door joint are warm
Especially during summer (warm seasons), the surfaces in contact with the door joint may become warmer during the
operation of the compressor, this is normal.
There is a build-up of humidity inside the freezer
Check if:
• All food is packed properly. Containers must be dry before being placed in the freezer.
• The freezer door is opened frequently. Humidity of the room enters the freezer when the door is opened.
Humidity increases faster when the door is opened more frequently, especially if the humidity of the room is
high.
• There is a build-up of water droplets on the rear wall. This is normal after automatic defrosting (in Static Models).
The door does not open or close properly
Check if:
• There is food or packaging preventing the door from closing
• The door joints are broken or torn
• Your freezer is on a level surface.
Alarm indicator led is
turning on
ERROR TYPE
WHY
WHAT TO DO
"Failure
Warning"
There is/are some part(s)
Out of order or there is a
failure in cooling process
Check the door is open or not.
If the door is not open, contact
the Sharp helpdesk as soon as
possible.