EN -11-
CHAPTER -7: BEFORE CALLING AFTER-SALES SERVICE
What to do if your appliance performs poorly;
Check that;
• You have not overloaded the appliance ,
• The fridge temperature set to 2.
• The door is closed perfectly ,
• There is no dust on the condenser ,
• There is enough place at the rear and side walls.
Your fridge is operating noisily
Cracking (ice cracking) noise occurs:
• During automatic defrosting.
• When the appliance is cooled or warmed (due to expansion of appliance material).
Motor noise:
Indicates the compressor is operating normally. The compressor may cause more noise for a short
time when it is first activated.
Bubbling noise and splash:
Due to the flow of the refrigerant in the tubes of the system.
Air blowing noise:
Indicates normal operation of the system due to the circulation of air.
There is a build-up of humidity inside the cooler
Check if:
• All food is packed properly. Containers must be dry before being placed in the fridge.
• The fridge door is opened frequently. Humidity of the room enters the fridge when the doors are opened.
Humidity increases faster when the doors are opened more frequently, especially if the humidity of the room
is high.
The door is not opening and closing properly
Check if:
• There is food or packaging preventing the door from closing
• The door compartments, shelves and drawers are placed properly
• The door joints are broken or torn
• Your fridge is level.
Recommendations
To stop the appliance completely, unplug from main socket (for cleaning and when the door is left open)
CHAPTER -8: TIPS FOR SAVING ENERGY
1. Always allow foodstuffs to cool before storing in the appliance.
2. Thaw food in the fridge compartment, this helps save energy.
CHAPTER -9: SERVICE & WARRANTY
If you are unable to resolve a problem using the checks covered in the last few pages, do not attempt to service this
fridge freezer yourself.
In the unlikely event of the product requiring repair, please contact the Customer Support Centre.
Telephone: 0333 5777230 Lines are open Mon to Fri 09.00 to 20.00 & Sat and Sun 10.00 to 16.00
Vestel UK the licence partner for Sharp guarantees that for a period of 2 years from the date of purchase the enclosed
product will be free from defects in materials and workmanship. Vestel UK agrees to provide for the repair or, at
its option, the replacement of a defective product. Vestel UK reserves the right to replace defective parts, or the
product, with new or refurbished items. Items that are replaced become the property of Vestel UK. To benefit from this
guarantee, any fault that occurs must be notified to Vestel UK, or it’s appointed Service Facility, within two years from
the date the product was purchased. Proof of purchase, such as a receipt or invoice, must be provided. If the product
is exchanged, the replacement shall be covered by the unexpired portion of the original guarantee.
This guarantee shall only apply to faults that are due to an electrical or mechanical breakdown. It does not cover faults
or damage caused by accident, misuse, fair wear and tear, neglect, tampering with the product, or repair other than by
a Service Facility appointed by Vestel UK.
The product is intended for private domestic use only. The guarantee will not apply if the product is used in the course
of a business, trade or profession.
