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CHAPTER -7: BEFORE CALLING AFTER-SALES SERVICE
CHAPTER -8: TIPS FOR SAVING ENERGY
1. Always allow foodstuffs to cool before storing in the appliance.
2. Thaw food in the fridge compartment, this helps save energy.
CHAPTER -9: SERVICE & WARRANTY
If you are unable to resolve a problem using the checks covered in the last few pages, do not attempt to service this
fridge freezer yourself.
In the unlikely event of the product requiring repair, please contact the Customer Support Centre.
Telephone: 0333 5777230 Lines are open Mon to Fri 09.00 to 20.00 & Sat and Sun 10.00 to 16.00
Vestel UK the licence partner for Sharp guarantees that for a period of 2 years from the date of purchase the enclosed
product will be free from defects in materials and workmanship. Vestel UK agrees to provide for the repair or, at
its option, the replacement of a defective product. Vestel UK reserves the right to replace defective parts, or the
product, with new or refurbished items. Items that are replaced become the property of Vestel UK. To benefit from this
guarantee, any fault that occurs must be notified to Vestel UK, or it’s appointed Service Facility, within two years from
the date the product was purchased. Proof of purchase, such as a receipt or invoice, must be provided. If the product
is exchanged, the replacement shall be covered by the unexpired portion of the original guarantee.
This guarantee shall only apply to faults that are due to an electrical or mechanical breakdown. It does not cover faults
or damage caused by accident, misuse, fair wear and tear, neglect, tampering with the product, or repair other than by
a Service Facility appointed by Vestel UK.
The product is intended for private domestic use only. The guarantee will not apply if the product is used in the course
of a business, trade or profession.
The doors are not opening or closing properly
Check if:
• There is food or packaging preventing the door from closing
• The door compartments, shelves and drawers are placed properly
• The door gaskets are broken or torn
• Your fridge is level.
The edges of the fridge in contact with the door joint are warm
Especially during summer (warm weather), the surfaces in contact with the door joint may become warmer during
operation of the compressor. This is normal.
Important Notes:
• In the case of a power failure, or if the appliance is unplugged and plugged in again, the gas in the cooling
system of your refrigerator will destabilise, causing the compressor protective thermal element to open. Your
refrigerator will start to operate normally after 5 minutes.
• If the appliance will not be used for a long period of time (such as during holidays), disconnect the plug. Defrost
and clean the refrigerator, leaving the door open to prevent the formation of mildew and odour.
• If the problem persists after you have followed all the instructions above, please consult the nearest Authorised
Service Centre.
• This appliance is designed for domestic use and for the stated purposes only. It is not suitable for commercial
or common use. If the consumer uses the appliance in a way that does not comply with these instructions,
we emphasise that the manufacturer and the dealer will not be responsible for any repair or failure within the
guarantee period.
