Action
Yes
No
Step 2
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non
‑
touch
‑
screen printer models, press
to navigate
through the settings.
b
Make sure that the settings match the paper loaded.
c
Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
a
Check if the trays are linked.
For more information, see
.
b
Print the document.
Is the document printed from the correct tray?
The problem is
solved.
.
Contacting your dealer
Before contacting your dealer, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Visit the place where you purchased your printer.
Troubleshooting
140
