Scanner does not respond
Action
Yes
No
Step 1
a
Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b
Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 2.
Step 2
a
Check if the printer is turned on.
b
Resolve any error messages that appear on the display.
c
Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 3.
Step 3
a
Turn off the printer, wait for about 10 seconds, and then turn
the printer on.
b
Copy or scan the document.
Is the scanner responding?
The problem is
solved.
.
Adjusting scanner registration
1
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Scanner
Configuration > Scanner Manual Registration.
2
In the Print Quick Test menu, touch Start.
3
Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration.
4
In the Copy Quick Test menu, touch Start.
5
Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are different from the original document, then adjust Left Margin and
Top Margin.
6
until the margins of the Copy Quick Test page closely match the original document.
Adjusting ADF registration
1
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Scanner
Configuration > Scanner Manual Registration.
2
In the Print Quick Test menu, touch Start.
Troubleshooting
194