55
Appendix
Troubleshooting
Sound
Problem
Possible causes and solutions
No sound, or sound is distorted.
• If the volume of the TV or amplifier is set to minimum, turn the volume up.
• There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page
34
)
• Check that the audio cable is connected correctly. (Page
17
)
• Check that the cable plugs are clean.
• Take out the disc and clean it. (Page
13
)
• Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or
non-standard audio is recorded for the audio content of the disc. (Page
10
)
Audio is not output, or images are not played back
properly.
• The audio may not be output or the images may not be played back properly for some discs in which copyright-
protected contents are recorded.
Network
Problem
Possible causes and solutions
Cannot connect to the Internet.
• Is the LAN cable connected properly? (Page
18
)
• Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page
18
)
• Is the power for the connected equipment, such as a broadband router or modem turned on?
• Is the broadband router and/or modem properly connected?
• Is the proper value(s) set in the network setting? Check “Communication Setup”. (Pages
44–46
)
Cannot download BD-LIVE contents.
• Is the LAN cable connected properly? (Page
18
)
• Is the USB memory device properly connected? Check that the USB memory device is connected to the USB1 or USB2
terminal of this player. (Page
26
)
• Check if the BD disc supports BD-LIVE.
• Check the setting for “BD Internet Access”. (Page
43
)
(Continued on the next page)
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Summary of Contents for BD-HP25A
Page 1: ...MODEL BD HP25A BLU RAY DISC DVD PLAYER OPERATION MANUAL 2011 03 01 10 50 2 2011 03 01 10 50 2 ...
Page 2: ...2011 03 01 10 51 0 2011 03 01 10 51 0 ...
Page 66: ...64 Memo BD HP25A en indd 64 BD HP25A en indd 64 2011 03 01 10 56 08 2011 03 01 10 56 08 ...
Page 67: ...BD HP25A CoverB indd 1 BD HP25A CoverB indd 1 ...
