Sharp AQUOS SHL25, Basic Manual

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■ When Asking for Repair
For repair, contact Keitai Guarantee Service Center.
■ Performance Parts for Repair
The Company retains performance parts for repair of the SHL24 main unit and
its peripheral devices for 4 years after discontinuation of production.
“Performance parts for repair” refers to parts required for maintaining the
functions of the product.
■
Warranty Card
At the store of purchase, thoroughly check and read the name of the retailer,
date of purchase and other necessary details filled in on the warranty card,
and be sure to keep it in a safe place.
■
Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly basis called “Keitai
Guarantee Service Plus LTE” (monthly fee: 380 yen, tax excluded) is available
for using your au cell phone for a long time without worries.
This service expands coverage for many troubles including malfunction, theft
and loss. For details of this service, check on the au homepage or contact
Keitai Guarantee Service Center.
■
au Nano IC Card (LTE)
The au Nano IC Card (LTE) is lent to you by au. In case of loss or damage, the
card will be replaced at your expense. When malfunction is suspected, or in
case of theft or loss, contact an au shop or PiPit.
After-Sales Service
During the
warranty period
Repairs will be done based on the <<terms of services
of the free-of-charge repair warranty>> described on the
warranty card.
Outside the
warranty period
We shall repair the product for a charge as requested by
the customer if repair renders it usable.
◎ Before handing in the product for repair, make a backup of the contents
of memory since they may disappear during repair. Note that the
Company shall not be liable for any damages and loss of income should
the contents of memory be altered or lost.
◎
Recycled parts that meet the Company’s quality standards are
sometimes used for repair.
◎
au cell phones collected by Replacement cell phone delivery service
which you used before are recycled to cell phones for replacement after
repairs. Also parts replaced by au after-sales service are collected and
recycled by the Company. They are not returned to customers.
◎
You can apply for membership only at the time of purchasing your au cell
phone.
◎ Once you cancel the membership, you cannot reapply for it until you
purchase an au cell phone next time.
◎ Note that when changing the model or purchasing an extra cell phone,
this service only covers the most recently purchased au cell phone.
◎ When an au cell phone is handed over to you or someone else, the “Keitai
Guarantee Service Plus LTE” membership is also handed over to the
successor of the cell phone.
◎
When you get a new au cell phone by changing the model, purchasing
an extra cell phone, etc., the “Keitai Guarantee Service Plus” or “Keitai
Guarantee Service Plus LTE” membership for the old au cell phone is
automatically canceled.
◎ Service contents are subject to change without notice.
23
■
After-Sales Service
If you are unsure about anything regarding after-sales service, contact the
following service counter.
Customer Service Center (for service canceling procedure or operation in
case of loss or theft)
From a fixed-line phone, 0077-7-113 (toll free)
From an au cell phone, 113 without area code (toll free)
Keitai Guarantee Service Center (for loss, theft or damage)
From a fixed-line phone/an au cell phone,
0120-925-919 (toll free)
Business hours 9:00 to 21:00 (7 days a week)
■ au After-Sales Service Information
* Charge amounts are all tax excluded.
Service contents
Keitai Guarantee
Service Plus LTE
member
Non-Keitai
Guarantee Service
Plus LTE member
Replacement cell phone
delivery service
(spontaneous failure: 1st year)
Free N/A
Replacement cell phone
delivery service
(spontaneous failure: 2nd year
and later)
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
N/A
Replacement cell phone
delivery service
(partial damage, water soak,
irreparable damage, theft and
loss)
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
N/A
Holding over and repair
(spontaneous failure: 1st year)
Free Free
Holding over and repair
(spontaneous failure: 2nd year
and later)
Free (three-year
warranty)
Actual cost
Holding over and repair
(partial damage)
Customer charge
Upper limit: 5,000
yen
Actual cost
Holding over and repair
(water soak and irreparable
damage)
Customer charge
10,000 yen
Actual cost
Holding over and repair
(theft and loss) N/A
N/A
(By model
replacement)
Replacement cell phone delivery service
◎ When you have trouble with your au cell phone, you can have a cell
phone for replacement (same model and color as your old one) delivered
to any destination that you specify by calling us. Please return your old
faulty au cell phone within 14 days after the cell phone for replacement is
delivered to you.
◎
You can use this service up to twice within one year starting from the day
when you first use this service. If you have not used this service over the
past one year at the time of your application for this service, the
application will be regarded as your first time. If you have, the application
will be regarded as your second time.
* For details, check on the au homepage.
Holding over and repair
◎ Damages and malfunctions intentionally caused by the customer as well
as those due to modification (e.g. disassembly, change of parts, painting,
etc.) by the customer are not covered by this service.
◎ You cannot receive a refund for replacement of the outer casing due to
stains, scratches, paint removal, etc. on the outer casing.