Troubleshooting (Continue)
Problem
Possible Solution
No sound.
Is the connection to the device correct?
Is the volume too low?
Have you pressed
(Mute)
on the remote control unit?
Check the audio output of the connected external equipment. Is
the volume too low or muted?
When external equipment is connected via an HDMI cable, you
may need to configure the audio to be output through the HDMI
cable.
When connecting a PC via an HDMI-certified cable, check the
following:
- Is the audio output of the PC configured correctly? Check the
audio output settings and output audio format in Sound Properties
on the PC.
The audio formats compatible with this TV are PCM, Dolby Digital.
With other formats, audio cannot be output.
Chromecast built-in
image/ audio cannot be
output to the TV.
Check if the smartphone/tablet is connected in the same Wi-Fi
network.
Software updates via
Over-The-Air (OTA) is not
successful.
Make sure your internet connection is working.
If the TV is connected to Internet, but no connection available,
please disconnect the internet from your TV and then reconnect
again.
Troubleshooting - Error Message
The example of an
error message
displayed on a screen
Possible Solution
No broadcast now.
Check the antenna cable. Check that the antenna is correctly
setup.
Check the broadcast time in the programme guide.
An incompatible audio
signal has been received.
Check the output device
settings.
This message is displayed when an audio format other than
PCM, Dolby Digital is input.
- Set the audio output format of connected external HDMI
equipment to PCM, Dolby Digital.
- Refer to the operation manual of the external equipment for
setting details.
NOTE
If require any assistance with troubleshooting, please contact SHARP
Customer Care.
Appendix
EN 8-2
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