E-21
Many potential problems can be resolved by the owner without
calling a service technician.
If something is wrong with this product, check the following
before calling your authorised dealer or service centre.
General
Symptom
Possible cause
z
No sound is heard.
z
The input signal (selection) is not
set properly.
z
The volume level is set to “0”.
z
Muting is activated.
z
The equipment used with this
system is not HDMI compliance.
z
The HDMI cable is not correctly
connected.
Connect the HDMI cable correctly
and then perform the reset
procedure. (refer page 22)
z
Do not connect or disconnect
HDMI cable while power is
on. This may lead to operation
problems.
z
The sound from
subwoofer is not
well balanced.
z
The subwoofer level is set to
minimum or maximum level.
z
Power turns off
suddenly.
z
The HDMI cable is not correctly
connected. Connect it correctly
and then perform the reset
procedure.
z
Noise is heard
during playback.
z
Move the speaker away from any
computers or mobile phones.
z
When a button
is pressed, the
sound bar does not
respond.
z
Set the sound bar to the standby
mode and then turn it back on.
z
The power is not
turned on.
z
The sound bar is unplugged.
z
The protection circuit may be
activated. Unplug and plug in the
power lead again after 5 minutes
or more.
z
3D images and/
or 4K content
not displayed on
the TV.
z
Depending on the TV and Video
component, 3D images and 4K
content may not be displayed.
Check the operation manual of the
respective component.
z
HDMI cable not support 3D
images and 4K content.
z
Background noise
appears when
connecting with
RCA audio output
terminal connection
from a TV-set/
Blu-ray/DVD Disc
Player.
z
Please change to HDMI/ARC or
headphone terminal from TV-Set/
Blu-ray/DVD Disc Player. This
effect may occur depending on
TV/Blu-ray/DVD Disc Player-
Brand, model and age, and it is
not the sound bar problem.
z
Wireless
connection cannot
be established.
z
Check the distance between the
sound bar and subwoofer (less
than 10 metres (32 feet)).
z
Make sure there is no other
wireless devices near the unit.
Symptom
Possible cause
z
Wireless
connection cannot
be established.
z
Make sure there is no obstacles
(especially metal) blocking
between the sound bar and
subwoofer.
z
Manually re-link the sound bar and
subwoofer (refer page 14).
Remote control
Symptom
Possible cause
z
The remote control
does not operate
properly.
z
The battery polarity is incorrect.
z
The battery is dead.
z
The distance or angle is incorrect.
z
There are obstructions in front of
the sound bar.
z
There is a strong light shining on
the remote sensor.
z
The remote sensor for another
equipment is used simultaneously.
z
The sound bar
cannot be turned
on with the remote
control.
z
The AC power lead of the sound
bar is not plugged in.
z
Battery is not inserted.
Bluetooth
Symptom
Possible cause
z
No sound is heard.
z
The unit is too far from the
Bluetooth
stereo audio source
device.
z
The unit is not paired with the
Bluetooth
stereo audio source
device.
z
Bluetooth
sound
is interrupted or
distorted.
z
The unit is too near to a device
that generates electromagnetic
radiation.
USB
Symptom
Possible cause
z
Device cannot be
detected.
z
Playback does not
start.
z
There is no MP3/WAV/FLAC file
inside the device.
z
The device is not properly plugged
in.
z
A MTP device is plugged in.
z
The device contains AAC file only.
z
A false MP3/WAV/FLAC file is
being played back.
Troubleshooting chart
