14
TOLL FREE:
1-800-798-7398
Troubleshooting Guide
Visit
SharkVacThenSteam.com
for more helpful hints
and support.
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The
Vac-Then-Steam™
will not turn on.
Your
Vac-Then-Steam™
should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
Switch Steam or Vacuum Power button to the
ON “I”
position.
The
Vac-Then-Steam™
will not make steam.
Make sure the water tank is filled to the indicated fill line.
Attach Steam Pad and Frame to base of the unit.
Switch Steam Power button to the
ON “I”
position.
TILT MOP HANDLE BACK TO GENERATE STEAM.
The
Vac-Then-Steam™
leaves water on the floor.
Check to see if your micro-fiber cleaning pad has absorbed
too much moisture. We recommend you unplug the
Vac-Then-Steam™
and replace the micro-fiber cleaning pad.
Make sure the steam pad is attached correctly.
Wait 30 seconds after switching Steam Power button to
the
ON “I”
position before mopping, allowing water to heat
to a 212° sanitizing steam. If the unit is not allowed to heat
properly, some water may be emitted.
The
Vac-Then-Steam™
is hard to push.
Make sure the steam pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace
if the pad is too dirty or wet.
Try increasing the height of the pole for better leverage by
rasing the height of the telescopic pole.
The
Vac-Then-Steam™
is not picking up dirt.
Check filters to see if they need cleaning. Follow instructions
for rinsing and drying the filters before re-inserting back
into the unit. (See “Maintenance” sections for
instructions.)
Dust cup may be full. Empty the dust cup.
Check nozzle at the cleaning base for blockages. Clear
blockages if required.
MV2010WM2_11_IB_ENG_110103.indd 14
11-01-03 1:28 PM
