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TOLL FREE:
1-800-798-7398
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Professional SLIM
Steam Pocket
®
Mop will
not turn-on.
Your steam mop should be securely plugged into a 120V AC electrical
outlet only.
Check your fuse or breaker.
If your unit still does not work, call Customer care at
1-800-798-7398
.
The unit will not make
steam.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 4.
If the unit still does not make steam, follow the decalcification
instructions on page 9.
If your unit still does not work, call Customer care at
1-800-798-7398
.
Cannot activate steam
flashing blue light
remains on.
If you have already plugged in your unit, unplug and try a different
outlet. This may reset the standby mode.
Add water to the tank and press the
STEAM CONTROL
button to select
a steam setting.
If your unit still does not work, call Customer care at
1-800-798-7398
.
The Professional SLIM
Steam Pocket
®
Mop
leaves water on the
floor.
Check to see if your micro-fiber cleaning pad is soaked through. We
recommend you unplug the steam mop and change the micro-fiber
cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
The Professional SLIM
Steam Pocket
®
Mop
left a white spot on the
floor.
Do not leave your steam mop on the floor with a damp or wet cleaning
pad.
If you’re using tap water we recommend switching to distilled water.
Make sure the water tank door is closed securely.
There is a square block
in my water tank.
Shark
®
provides in-tank water treatment media to help reduce scale
build-up caused by hard water. The square you are seeing is the water
treatment packet that will help minimize the build-up and calcification
to extend the life of your mop.
Shark
®
recommends you use distilled
water to prevent hard water scaling to ensure the longevity and
durability of your mop.
Floors are cloudy,
streaky or spotty after
steaming.
The micro-fiber cleaning pad might be dirty. Flip or change the cleaning
pad.
If you washed the cleaning pad with powder detergent, then it may be
damaged and require replacement. Replacement pads are available at
sharkclean.com
.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor surface. Use
the Steam Mop a few more times and see if the leftover cloudiness is
removed. If this does not work, we suggest rinsing the floor with water,
letting it dry, and then steam mopping again with a clean pad. One or
more rinses generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar and two
parts water.
The Professional SLIM
Steam Pocket
®
Mop is
hard to push.
Make sure the micro-fiber cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace if the
cleaning pad is too dirty or wet.
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