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1-800-798-7398

sharkclean .com

FIVE (5) YEAR  

LIMITED WARRANTY

TROUBLESHOOTING  

GUIDE

Vacuum is not picking up debris� No suction or light suction� 

(Refer to Maintenance section for more information�)

• 

 Check filters to see if they need cleaning. Follow instructions for rinsing and completely  
air-drying the filters before reinserting in the vacuum.

• 

Dust cup may be full; empty dust cup.

• 

 Check floor nozzle for blockages; clear blockages if required.

• 

 Remove any string, carpet fibers, or hair that may be wrapped around the brushroll and Soft Roller 
or trapped behind the Soft Roller.

Vacuum lifts area rugs�

• 

 Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

• 

Turn off the unit to disengage the brushroll and restart with the Power/Selector slider switch.

Brushroll/Soft Roller does not spin�

• 

 If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have 
stopped spinning. Immediately turn off and unplug vacuum and remove blockage before 
reconnecting and turning vacuum back on.

• 

 If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared. If 
the light is still red, please contact customer service at 1-800-798-7398.

• 

If nozzle LED headlights are flashing, this means the brushroll garage is not completely closed. 
Turn off and unplug the vacuum. Ensure the brushroll garage is locked by inserting the tabs at 
the top and pressing down on both sides of the garage until it clicks into place.

Vacuum turns off on its own�

 This vacuum is equipped with a motor-protective thermostat so the vacuum will shut off if it overheats. 
Should this occur, perform the following steps to restart the motor-protective thermostat:

1. Turn off vacuum and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.

WARNING: To reduce the risk of shock and unintended operation, turn off 

power and unplug unit before servicing�

The 5-Year Limited Warranty applies to purchases made from authorized retailers of 

SharkNinja 

Operating LLC

. Warranty coverage applies to the original owner and to the original product only and is 

not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years 
from the date of purchase when it is used under normal household conditions and maintained according to the 
requirements outlined in this instruction manual, subject to the following conditions and exclusions.

What is covered in my warranty?

1.  The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, 

will be repaired or replaced for up to 5 years from the original purchase date.

2.  In the rare event that a replacement unit is issued, the warranty coverage ends six months following the 

receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If 
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered in my warranty?

Our Customer Service/Product Specialists are available to provide all the warranty service options available to 
you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.
1.  Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require regular 

maintenance and/or replacement to ensure the proper functioning of your unit are not covered by this warranty. 

2.  Any unit that has been tampered with or used for commercial purposes.
3.  SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A 

fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or 
replacement unit. 

4.  Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5.  Consequential and incidental damages.
6.  Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the 

product or any of its parts which have been performed by a repair person not authorized by SharkNinja.

7.  Products purchased, used or operated outside of North America.

Problems with your unit/How to get service

If your appliance fails to operate properly while in use under normal household conditions within the 
warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and 
product specialists are also available at 1-800-798-7398 to assist with product support and warranty 
service options.

How to initiate a warranty claim

You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call 
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at 
that time.
For Customer Service hours, visit sharkclean.com
Replacement parts are available for purchase at sharkclean.com. For more information on which parts are 
classified as wearable and non-wearable, please visit sharkclean.com/warranty 
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above 
may not apply to you.

Summary of Contents for SharkFlex HV390 Series

Page 1: ...HV390 Series INSTRUCTIONS sharkclean com 1 800 798 7398 SharkFlex Corded Ultra Light ...

Page 2: ...Blockages 16 Troubleshooting Guide 17 Warranty 18 PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE This instruction manual is designed to help you get a complete understanding of your new SharkFlex Corded Ultra Light If you have any questions please call the customer service line at 1 800 798 7398 TECHNICAL SPECIFICATIONS Voltage 120V 60Hz Watts 600W Amps 5A TIP You can find the model and seria...

Page 3: ...s restricted if the air paths or the motorized floor nozzle become blocked turn the vacuum cleaner off and unplug from electrical outlet Remove all obstructions before you turn on the unit again 21 Keep nozzle away from hair face fingers uncovered feet or loose clothing 22 Only use manufacturer s recommended attachments DUST CUP FILTERS ACCESSORIES Before turning on the vacuum 23 Make sure that al...

Page 4: ...aintenance you will find it all in here MAIN UNIT A Power Selector Switch B Handheld Vacuum C Dust Cup Release D Dust Cup Empty Button E MultiFLEX Wand Release F MultiFLEX Storage Carry Handle G MultiFLEX Lock Release Button H Upper Cord Wrap Hook I MultiFLEX Wand J Lower Wand Release Pedal K Motorized Floor Nozzle L Lower Cord Wrap Hook M Brushroll Garage Release Buttons N Headlights A C E K M N ...

Page 5: ...of the wand pressing it in until it clicks securely into place WARNING This vacuum does not stand up on its own Using the unit when it lacks stability may result in personal injury To place in MultiFLEX Storage mode press the MultiFLEX Wand button and gently fold the handheld vacuum forward toward the floor nozzle NOTE Before vacuuming your delicate area rugs or carpet refer to the manufacturer s ...

Page 6: ...ase NOTE Both power settings provide the same suction power TIP You can attach the handheld vacuum directly to the motorized floor nozzle for convenient stair cleaning USING YOUR VACUUM IN ABOVE FLOOR MODE STEP 1 STEP 2 For Long Reach Cleaning 1 Stand the vacuum upright Step on the foot pedal and pull the wand up to disconnect it from the motorized floor nozzle 2 Attach desired cleaning accessory ...

Page 7: ...s slim crevice tool C Upholstery Tool Perfect for large particle pickup dusting and removing pet hair and lint from furniture and other upholstered surfaces B Dusting Brush Great for dusting a multitude of surfaces such as shelves baseboards window frames and more There are a variety of accessories that are compatible with this vacuum series The Quick Start Guide shows the select accessories that ...

Page 8: ...ase at the same time then pull out the dust cup CLEANING THE FILTERS 1 Access the pre motor filter by removing the dust cup from the vacuum Separate foam filter from felt filter frame and rinse them with water Tap loose dirt off filters as needed Once completely dry reinsert the filters and reattach the dust cup to the vacuum 2 Access the Post Motor filter under the handle Remove the filter and ri...

Page 9: ...n your vacuum s appearance STEP 1 STEP 2 MAINTAINING THE BRUSHROLL MAINTAINING THE SOFT ROLLER 1 Open the brushroll garage by sliding both of the release buttons away from you toward the back of the nozzle then lifting off the brushroll garage door Lift out the Soft Roller by the tab on the right side Clean off any string carpet fibers or hair that may be wrapped around the Soft Roller Remove debr...

Page 10: ...the following conditions and exclusions What is covered in my warranty 1 The original unit and or non wearable components deemed defective in SharkNinja s sole discretion will be repaired or replaced for up to 5 years from the original purchase date 2 In the rare event that a replacement unit is issued the warranty coverage ends six months following the receipt date of the replacement unit or the ...

Page 11: ...ving to improve our products therefore the specifications contained herein are subject to change without notice SHARK is a registered trademark of SharkNinja Operating LLC MULTIFLEX and SHARKFLEX are trademarks of SharkNinja Operating LLC For SharkNinja U S Patent information visit sharkninja com USPatents 2017 SharkNinja Operating LLC HV390_Series_FlexWand_IB_170519_MP PRINTED IN CHINA ...

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