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sharkclean .eu
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0800 862 0453
FREQUENTLY ASKED QUESTIONS
WARRANTY TERMS
AND CONDITIONS
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we
are so confident about the quality of our products that we give the original product owner an additional
manufacturer’s warranty of up to two years. (1 year as standard plus 1 year when you register) These terms
and conditions relate to our manufacturer’s warranty only – your statutory rights are unaffected. Please note
that the 2 year guarantee is available in all EU countries and in the UK if it stops being an EU country during
the guarantee term.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your
statutory rights or the obligations of your retailer and your contract with them.
Shark
®
Guarantees
A household appliance like a Steam Cleaner constitutes a sizeable investment. Your new machine needs
to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight
through to a Shark® representative. You’ll also find online support at www.sharkclean.eu/uk.
How do I register my extended Shark
®
guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 1 year guarantee will only cover your product from the date of
purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt
may invalidate your guarantee.
What are the benefits of registering my free Shark
®
guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you
further agree to receive communications from us, you can also receive tips and advice on how to get the
best out of your Shark® Steam Cleaner and hear the latest news about new Shark® technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark
®
machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® Steam Cleaner is guaranteed
for a total of up to two years for the original owner (12 months plus an extended warranty of 1 year).
What is covered by the free Shark
®
guarantee?
Repair or replacement of your Shark® machine (at Shark’s discretion), including all parts and labour. A Shark®
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark
®
guarantee?
• Normal wear and tear.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling
of the Steam Cleaner which is not in accordance with the Shark® Operating Manual supplied with your
machine.
• Use of the Steam Cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark® Genuine Components.
• Faulty installation (except where installed by Shark®).
• Repairs or alterations carried out by parties other than Shark® or its agents.
What happens when my guarantee runs out?
Shark® does not design products to last for a limited time. We do appreciate that there may be a desire for
our customers to want to repair their Steam Cleaner cleaners after the warranty has elapsed or the product
has been sold to a new owner. In this case please contact our free phone customer service help line and ask
about our out warranty program, on 0800 862 0453.
Where can I buy genuine Shark
®
spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® Steam
Cleaner. You’ll find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at
www.sharkclean.eu.
Please remember that using non-Shark® spares invalidates your guarantee.
What surfaces can I use the Steam Cleaner on?
•
The Steam Cleaner is designed for use on all sealed hard floor surfaces.
We recommend that you first test an isolated area of the floor surface
to be cleaned as well as review the use and care instructions from your
floor manufacturer.
•
CAUTION :
Do not use on leather, wax-polished furniture, synthetic
fabrics, velvet, or other delicate, steam-sensitive materials.
•
NOTE:
On surfaces treated with wax and on some no-wax floors, the
sheen may be removed by the heat or steam action of the unit. Test an
isolated area of flooring first to see if sheen is affected.
Can I put something other than water in the water tank of the Steam
Cleaner?
•
DO NOT
add cleaning solutions, scented perfumes, oils, or any other
chemicals to the water used in this appliance, as this may damage the
unit or make it unsafe for use. We recommend using distilled water in
your Steam Cleaner.
