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1-800-798-7398
sharkclean .com
TROUBLESHOOTING
GUIDE
FIVE (5) YEAR
LIMITED WARRANTY
The 5-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC
. Warranty coverage applies to the original owner and to the original product
only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5
years from the date of purchase when it is used under normal household conditions and maintained according
to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1.
The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced for up to 5 years from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
greater. If the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal
or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for select
product categories.
1.
Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require regular
maintenance and/or replacement to ensure the proper functioning of your unit are not covered by
this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement.
A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the
repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or alteration
to the product or any of its parts which have been performed by a repair person not authorized
by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and
product specialists are also available at 1-800-798-7398 to assist with product support and warranty
service options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided
at that time. For Customer Service hours, visit sharkclean.com.
Replacement parts are available for purchase at sharkclean.com. For more information on which parts
are classified as wearable and non-wearable, please visit sharkclean.com/warranty.
This warranty gives you specific legal rights, and you also may have other rights that vary from state
to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Vacuum is not
picking up dirt.
Check filters to see if they need cleaning. Follow instructions
for rinsing and drying the filters before re-inserting back into
the vacuum. (See “Maintenance” sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear
blockages if required.
If dust cup is empty, and attachment inlets are clear, check for
other blockages. (See “Checking for Blockages” for instructions.)
Vacuum lifts scatter rugs
(lightweight, movable rugs).
Suction is powerful. Take care when vacuuming scatter-type
rugs or rugs with delicately sewn edges. Open the suction
release on the hose to decrease suction power.
Airflow is restricted. No
suction or light suction.
Check filters to see if they need cleaning. Follow instructions
for rinsing and drying the filters before re-inserting back into
the vacuum. (See “Maintenance” sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for
blockages; clear blockages if required.
Close the suction release on the hose to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for
other blockages. (See Checking for Blockages for instructions.)
Motorized floor brush has
become jammed or has
shut off.
Immediately turn off and unplug vacuum, disconnect the
nozzle and remove blockage before reconnecting and
turning vacuum back on. (See “Checking for Blockages” for
instructions.)
Vacuum turns off on
its own.
This vacuum cleaner is equipped with a motor protective
thermostat. If for some reason your vacuum overheats, the
thermostat will automatically turn the unit off. Should this occur,
perform the following steps to restart the motor thermostat:
1. Move the On/Off switch to the “O” (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters. (See “Maintenance”
sections for instructions.)
4. Check for blockages in hose, accessories and inlet
openings. (See "Checking for Blockages” for instructions.)
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the “I” (On) position to restart
the vacuum.
Note:
If vacuum still does not start, contact Customer Service
at: 1-800-798-7398.
