10
TOLL FREE:
1-800-798-7398
Troubleshooting
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Easy Spray
™
Steam
Mop Deluxe will not
turn-on.
Ensure that the power cord is plugged in to a working 120 volt outlet.
Easy Spray
™
Steam
Mop Deluxe will not
make steam.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 5.
Easy Spray
™
Steam
Mop Deluxe leaves
water on the floor or is
hard to push.
Be sure that the cleaning pad is soaked through and properly affixed to
the entire mop head. If the pad is over saturated, unplug the unit, wait 2
to 3 minutes for the pad to cool and then replace with a clean, dry mop
pad.
Easy Spray
™
Steam
Mop Deluxe left white
spot on the floor.
Check to see if the cleaning pad is soaked through. We recommend that
you unplug the unit and replace the cleaning pad. Make sure that the
cleaning pad is attached correctly.
Floors are cloudy,
streaky or spotty after
steaming.
Streaky, cloudy or spotty floors after the initial use may be the result of
residue from chemicals previously used to treat the floor.
Additional Suggestions:
• Confirm that the cleaning pad is dry and attached correctly to the unit.
• Use distilled water because in some areas where hard water exists, the
minerals in the water can cause undesired results or damage to the
unit.
Unable to Resolve Your
Issue?
If you are still having difficulty using the Pocket Mop, give our Customer
Care Center a call at 1-800-798-7398.
Looking for replacement parts or accessories? Check out www.sharkclean.com or give our Customer
Care Center a call at 1-800-798-7398.