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AUS sharkclean .com . au NZ sharkclean .co. nz
AUS 1800 099 385 NZ 0800 112 660
TROUBLESHOOTING
GUIDE
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
•
Check filters to see if they need cleaning� Follow instructions for rinsing and
drying the filters before reinserting in the vacuum�
•
Dust cup may be full; empty dust cup�
•
Check hose, hose connections, nozzle, and accessories for blockages; clear blockages
if required�
•
Remove any string, carpet fibers, or hair that may be wrapped around the
brushrolls�
Vacuum lifts area rugs�
•
Turn off unit to disengage the brushrolls� Move switch to Hard Floor setting to
turn on the slow brushrolls, which is optimal for bare floors and area rugs�
•
Suction is powerful� Take care when vacuuming area rugs or rugs with delicately
sewn edges�
Brushroll/Soft Roller does not spin�
•
If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or
Soft Roller have stopped spinning� Immediately turn off and unplug vacuum�
Disconnect the nozzle and remove blockage, then reconnect and turn vacuum
back on�
•
With the power on, recline the handle, which will automatically turn on the
brushrolls�
Vacuum turns off on its own or Brushroll Indicator Light flashes red�
•
This vacuum is equipped with a motor-protective thermostat� If your vacuum
overheats, the thermostat will automatically turn the suction motor off� Perform
the following steps to restart the thermostat:
1� Turn vacuum off and unplug it�
2� Empty dust cup and clean filters (see Maintenance section)�
3� Check for blockages in hose, accessories, and inlet openings�
4� Allow unit to cool for a minimum of 45 minutes�
5� Plug in vacuum and turn it on�
•
If hose is not fully connected to the pod, it can cause a poor electrical connection
and the hose can come loose, turning the vacuum off�
1� Turn vacuum off and unplug it�
2� Empty dust cup and clean filters�
3� Check for blockages in hose, accessories, and inlet openings�
4� Remove cord from cord hook so hose latch can be seen and engaged�
5� Ensure you hear an audible click at all connection points:
a� Where hose meets back of pod (may require additional force; pull on hose
to ensure latch is fully engaged)
b� Where wand plugs into floor nozzle
c� Where handle plugs into wand
6� Plug in vacuum and turn it on�
Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398�
Three (3) YEAR LIMITED
REPLACEMENT WARRANTY
For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays
date and place of purchase� This warranty does not replace but is in addition to your statutory rights�
If your product becomes defective due to faulty material or workmanship within a period of 3 years from
the date of purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the defective/faulty part with a new product, free of
charge, or if the unit is deemed defective/faulty we replace the unit with an equivalent or upgraded
model, at our discretion�
• For Australian Consumers: Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law� You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage� You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure�
Replacement items will be covered by the limited warranty for the balance of the warranty period from the
date of the original purchase�
Your warranty is subject to the following conditions
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged
or dropped in water�
• To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own�
If the supply cord is damaged, it must be replaced by a qualified electrician to avoid a hazard� Incorrect
re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used�
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone�
• The item has been subjected to fair wear and tear�
• The item has not been used for trade, professional or hire purposes�
• The item has not sustained damage through foreign objects, substances or accident
Customer costs within warranty
The customer is responsible for any inwards freight charge to return a product for warranty if requested,
and outward freight charge for warranty parts and or replacement unit�
Who is covered?
This warranty applies only to the original purchaser, who bought the product from an authorised retailer
and may not be transferred� Proof of purchase is required�
What is not covered?
• Filters and brush rolls
• Accessories supplied with the item�
• Components that are subject to natural wear and tear caused by normal use in accordance with
operating instructions�
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty�
Proudly distributed by
Mann&Noble Pty Ltd
No�1 Southridge Unit Estate
2 Southridge Street
Eastern Creek NSW, Australia, 2766
AUS 1800 099 385
NZ 0800 112 660
AUS sharkclean�com�au
NZ sharkclean�co�nz