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0800 862 0453
s h a r kc l e a n . e u
TWO (2) YEAR LIMITED
BATTERY GUARANTEE
FIVE (5) YEAR
LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your “statutory
rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality of our products
that we give you an additional manufacturer’s guarantee of up to five years. (1 year as standard plus 4 years when you register) These
terms and conditions relate to our manufacturer’s guarantee only – your statutory rights are unaffected. Please note that the 5 year
guarantee is available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights or the
obligations of your retailer and your contract with them.
The Lithium-Ion Battery pack is not covered by the 5 year guarantee (see battery guarantee on next page)
Shark
®
Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as
long as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer
has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453) is open from
9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find
online support at www.sharkclean.eu/uk.
How do I register my extended Shark
®
guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about your machine:
•
Model no.
•
Serial Number (only if available)
•
Date you purchased the machine (receipt or delivery note)
To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
•
The manufacturer’s guarantee covers your product for 12 months (or for 5 years, if registered) starting on the date of
purchase.
•
Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt to verify the
information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee you can choose to receive our newsletter containing tips, advice and competitions. Hear the
latest news about new Shark technology and launches. If you register your guarantee online, you’ll get instant confirmation that
we’ve received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of five years
(12 months plus an extended guarantee of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark guarantee is in
addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
1.
Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
2. Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum
cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark spares.
7.
Faulty installation (except where installed by Shark).
8. Repairs or alterations carried out by parties other than Shark or its agents.
9. The Lithium ION battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want
to repair their vacuum cleaners after the guarantee has elapsed. In this case please contact our free phone customer service help
line and ask about our guarantee program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a full range of
Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer’s guarantee. However your statutory rights are unaffected.
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your
“statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality
of our products that we give you an additional manufacturer’s battery guarantee of up to two years. (1 year as standard plus
1 year when you register) These terms and conditions relate to our manufacturer’s battery guarantee only – your statutory
rights are unaffected. Please note that the 2 year guarantee is available in all EU countries and in the UK if it stops being an EU
country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights or the
obligations of your retailer and your contract with them.
Shark
®
Guarantees
Our customer service helpline (0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be
put straight through to a Shark representative. You’ll also find online support at www.sharkclean.eu/uk.
How do I register my extended Shark
®
guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about
your machine:
•
Model no.
•
Serial Number (only if available)
•
Date you purchased the machine (receipt or delivery note)
To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
•
The manufacturer’s guarantee covers your battery for 12 months (or for 2 years, if registered) starting on the date of purchase.
•
Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt to verify the
information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also receive tips and
advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark Lithium-Ion batteries guaranteed for?
Our confidence in our design and quality control means that the battery in your new Shark vacuum cleaner is guaranteed for a
total of 2 years (12 months plus an extended guarantee of 1 year).
What is covered in my guarantee?
1. The original Lithium-Ion Battery, in Shark’s sole discretion, will be replaced for up to 2 years from the original purchase date.
2. In the rare event that a replacement battery is issued, the warranty coverage for the replacement battery ends six months
following the receipt date of the replacement battery or the remainder of the existing guarantee, whichever is later.
What is not covered by the free Shark guarantee?
1. Normal wear and tear of Lithium-Ion Battery, within the temperature range set out under the safety instructions section.
2. Any battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, use of the vacuum outside of the approved temperature range, or careless handling,
or damage due to mishandling in transit.
4. Injury or damage caused to people or things other than the battery itself.
5. Faulty installation (except where installed by Shark).
6. Repairs or alterations carried out by parties other than Shark or its agents.
Problems with your battery
If your Lithium-Ion battery fails to operate properly while in use under normal household conditions within the guarantee
period, please call our freephone customer service helpline on 0800 862 0453 for product help and support.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a full
range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your guarantee.
