sharkclean .com
sharkclean .com
TROUBLESHOOTING
For all other issues, visit sharkclean.com/support.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing and
completely air-drying the filters before reinstalling them.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll or Soft Roller.
• Ensure the brushroll cover is locked in place. First, turn the nozzle upside down. Using a coin, turn the
three locks counterclockwise. Push down on both sides of the cover until it clicks securely into place,
then turn locks clockwise to close.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushrolls. To restart, press the power button on the handle.
Brushrolls do not spin.
• If the brushroll indicator light turns solid red, immediately turn off and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brushroll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Follow these steps to
restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup section).
3. Disassemble the entire vacuum.
4. Check for blockages in hose, wand, floor nozzle, inlet openings, and accessories.
5. Reassemble the vacuum and ensure all parts click into place.
6. Allow unit to cool for a minimum of 60 minutes.
7. Plug in vacuum and turn it on.
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or
objects caught behind the brushroll. (Refer to Maintenance section for more information.)
CHECKING FOR BLOCKAGES
MAINTENANCE
Remove the dust cup from the pod to check the
intake opening inside. Then detach the pod from the
wand to check the hose.
Detach the wand, then remove the Soft Roller.
Tilt the floor nozzle tube back and check openings
for blockages. Reinsert Soft Roller until it clicks
securely into place.
Remove any blockages or debris from the
floor nozzle debris intake (See Nozzle
Maintenance section).
What does the
Brushroll Indicator Light
mean?
Solid Green:
The brushrolls are spinning and
working properly.
Solid Red:
There is a jam in the brushroll area. Turn
off the vacuum and unplug it, then and remove any
blockages in the nozzle.
Flashing Red:
Turn off the vacuum, unplug it, and
remove any blockages. Let the vacuum cool down
for at least 60 minutes before restarting. See
Troubleshooting section for more information.
Detach the wand and check it for blockages.
CHECK POD
CHECK FLOOR NOZZLE
BRUSHROLL INDICATOR LIGHT
CHECK WAND