ENGLISH
TWO-YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your
“statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality
of our products that we give you an additional manufacturer's guarantee of up to two years (1 year as standard plus 1 year when
you register). These terms and conditions relate to our manufacturer's guarantee only - your statutory rights are unaffected.
Please note that the 2 year guarantee is available in all EU countries and in the UK if it stops being an EU country during the
guarantee term.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (+44 800 862 0453) is open
from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight through to a Shark representative. You'll also
find online support at www.sharkclean.eu/uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about
your machine:
•
Model Number
•
Serial Number (only if available)
•
Date you received the machine (from your in-store receipt or delivery note)
To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
•
The manufacturer's guarantee covers your product for 12 months (or for 2 years, if registered) starting on the date of delivery.
•
Please keep your receipt at all times. Should you need to use your guarantee (standard 1 year or further
1 year extended) we will need your receipt to verify the information you have supplied to us is correct. The inability to
produce a valid receipt may invalidate your guarantee.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of two
years (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark's discretion to decide whether to replace or repair) including all parts and
labour. A Shark guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
1
Blockages - For details of how to unblock your vacuum cleaner, please refer to the Instructions.
2
Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper functioning
of your unit.
3
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum
cleaner which is not in accordance with the Shark Instructions supplied with your machine.
4
Use of the vacuum cleaner for anything other than normal domestic household purposes.
5
Use of parts not assembled or installed in accordance with the operating instructions.
6
Use of parts and accessories which are not Shark spares.
7
Faulty installation (except where installed by Shark).
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You'll find a full range
of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer's guarantee. However, your statutory rights
are unaffected.
The Cordless Handheld Vacuum Cleaner will not operate.
• The battery needs to be recharged.
• Try using a different electrical outlet to charge.
• The battery is damaged and needs to be replaced.
The Cordless Handheld Vacuum Cleaner will not pick up debris or
suction is weak.
• The dust cup is full. Empty the dust cup.
• The filter needs cleaning or replacement. Clean or replace
the filter.
• The battery needs to be recharged.
• The filter screen is clogged and needs cleaning. Open dust cup
and clean filter screen.
Dust is escaping from the Cordless Handheld Vacuum Cleaner.
• The filter is not installed correctly. Remove filter, then reinstall.
• The dust cup filter has a hole or a puncture and needs to
be replaced.
• The dust cup is not installed correctly. Remove dust cup,
then reinstall.
I dropped my unit and the dust cup fell off.
• To reinstall, slide the tab on the dust cup into the slot on the
bottom of the nozzle until it clicks into place.
REGISTER YOUR PURCHASE
TECHNICAL SPECIFICATIONS
Battery Voltage: 10.8V
Motor Watts:
115W
Amps:
10.6A
registermyshark.com
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