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TROUBLESHOOTING
Situation
Possible
Cause
Corrective
Action
Low
or
no
chlorine
residual
In
pool
Low
stabilizer
(Cyanuric
acid
level
in
pool
water)
Add
stabilizer
to
maintain
30
‐
65
PPM
per
pool
professional’s
recommendations
(see
Stabilizer
Chart
on
page
10).
Insufficient
run
time
Increase
daily
run
time.
Recommend
1
hour
of
run
time
per
10
degrees
ambient
temp.
Chlorine
Output
percentage
set
too
low
Increase
the
Sanitizer
Output
Level
(see
page
15)
Recent
increases
in
weather
temperature
without
increasing
the
Sanitizer
Output
of
the
system
Increase
the
Sanitizer
Output
Level
(see
page
15)
Temporary
loss
of
chlorine
due
to
heavy
rain,
leaves,
fertilizer
or
heavy
bather
load,
recent
party,
or
pets
using
pool.
Set
Sanitizer
Output
to
BOOST
(Super
Chlorinate)
for
72
hours.
Recheck
‐‐
if
still
too
low,
super
‐
chlorinate
with
outside
source.
(Take
pool
water
sample
to
pool
professional)
Low
or
no
chlorine
Low
salt
level
(less
than
3,000
PPM).
System
Status
light
is
solid/
service
light
is
yellow
/
solid.
Increase
Salt
level
by
adding
salt
according
to
chart
on
Page
10
High
nitrate
level.
Contact
Pool
Professional.
Metals
present
in
pool
water.
Contact
Pool
Professional.
New
pool
water,
or
not
shocked
properly
upon
startup.
Super
‐
chlorinate
pool
with
outside
source.
Clogged
or
dirty
cell
Remove
cell
from
housing
to
clean
(see
“Cell
Maintenance,”
page
16)
Status
light
is
solid
and
Service
light
is
on.
Pool
water
needs
salt.
Cell
is
clogged
or
dirty.
Water
temperature
is
low
Insufficient
water
flow
Insufficient
water
flow—dirty
filter
Sensor
tab
(top
of
cell)
issues
Test
salt
level
of
water.
Add
salt
(page
10)
if
necessary.
Check
and
clean
cell
(pp
16
‐
17)
Check
water
temp
(if
below
60
degrees,
turn
system
off)
Make
sure
pump
is
running.
Check
and
correct
all
valve
alignments
Follow
filter
cleaning
procedures
Clean
off
any
calcium
on
sensor
tab.
Make
sure
there
is
not
an
air
bubble
at
point
of
sensor
tab
in
cell
housing
–
if
there
is,
contact
your
pool
professional
or
our
tech
hotline:
1
866
972
‐
SALT
Unable
to
increase
Chlorine
Production
Cell
is
plugged
with
debris,
cold
water,
low
salt
level
Check
cell
and
clean,
check
salt
level,
check
water
temperature.
20