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7 Trouble-shooting
7.1 Solving problems yourself
WARNING
Risk of injury. The unit does not contain any components that you can service or repair yourself.
– Never use a defective appliance.
– Do not attempt to carry out any repair work yourself. If a defect is found, contact our Customer
Service Department (see
Customer service
on page 170).
Before you contact our Customer Service or send the appliance in, please use the following table to check whether
the problem can be solved at home.
Problem
Cause
Remedy
The appliance does not
operate.
The power plug is not
inserted/ the unit is not
connected to the mains.
Insert the plug into the wall outlet.
The unit has not been
correctly assembled.
Turn the blender jug clockwise until it locks into place.
The appliance stops
suddenly.
Some ingredients have
become stuck.
Set the rotary control to its OFF position. Remove the plug
from the wall socket. Detach the jug from the motor unit.
Use a long wooden spoon to remove any blockage.
The motor unit becomes
hot.
The appliance has been
operated for too long.
Turn the unit off. Remove the plug from the wall socket.
Wait for 30 minutes, until the motor unit has cooled down
suf
fi
ciently.
HINT:
– If the suggestions in the table do not lead to a satisfactory result and the problem persists, contact
our Customer Service Department (see
Customer Service
on page 170).
– Should you require replacement parts or accessories for your appliance, please visit our online
shop under the section ‘
Service /Ersatzteilshop
’ on our website
www.severin.de
.