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Challenge
Possible Solution
Will Not
Power Up
• Make sure to check that the AC power cable is connected to an outlet and the
display.
• Make sure that the power outlet is receiving power.
• Try pressing
POWER
button on the display to make sure the problem is not the
remote.
• If the display turns on, refer to “Remote Control Not Working” troubleshooting.
Remote
Control
Not Working
• Make sure that there are working batteries in the remote and in the correct polarity.
• Make sure there are no obstacles in between the IR receiver and the remote.
• Try pointing the remote directly at the display from 5 feet away.
Signal Issue
• Check cable connections to ensure they are connected.
• Plug the video source directly into the display which will remove any potential issues
associated with an extender or matrix switch device. (if applicable).
• Replace cables with known working cables.
• Make sure the connected devices are powered on.
• Make sure that the source is on the correct input.
• Power cycle the video source device by unplugging the device and plugging the
device back in.
No Sound
Soundbar
• Make sure your cables are connected properly.
• Make sure the display is not on
MUTE
/ turn up the volume.
• Make sure the soundbar is connected to the power supply.
External Sound System
• Make sure your cables are connected properly.
• Make sure the display is not on
MUTE
/ turn up the volume.
•
Make sure the Digital Audio Settings within the display is not set to
OFF
.
• Test the external sound system with another device to ensure that it is working.
Troubleshooting
If the product is not working properly, please check the following troubleshooting solutions before you
contact customer service:
