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Chapter 9 Troubleshooting
Problem
Cause
Solution
CRUISE2 is not powered on
by pressing the power
button
The battery power is too low or
the battery is not charged
Charge or replace the battery
Short press
Press and hold for 3S
The battery is installed
incorrectly
Install the battery correctly
System breakdown
Soft reset
The rechargeable battery
cannot be charged
The battery is failure
Replace the battery
The battery temperature is too
high/low
Keep the battery in a normal
temperature environment
No sound
The volume is too low or turned
off
Adjust the volume.
CRUISE2 is powered off by
itself
CRUISE2 is in an inactive state
After the device is in the
inactive state for a period of
time, the mobile data terminal
will be turned off. Set this time
period to 15S to 30Min, or to
never sleep.
The battery power runs down
Charge or replace the battery
The bar code is not decoded
when CRUISE2 read it
The scanning tool program is
disabled
Load the Scanning Application
in CRUISE2
In the Bar Code Settings
interface or the Application
Settings interface
Set the scanning program to
the scan interface, or hide the
scanning program
The bar code is unreadable
Ensure that the bar code is free
of defects
The bar code decoding function
is disabled
Enter the bar code setting
interface to enable
corresponding decoding
function
CRUISE2 does not support the
decoding function of this bar
code type
The distance between CRUISE2
and the bar code is inappropriate.
Put CRUISE2 in the correct
scan range.
