AquaXact Issue 1.0
© Servomex Group Limited 2017
27
Maintenance policy
11.1
In cases when equipment fault is suspected, please notify your representative of the
problem and provide them with model and serial numbers.
If the problem cannot be resolved, then ask for a Return Authorization Number (RAN) and
shipping instructions. The issue of an RAN does not automatically imply that the
equipment is covered by our warranty - that will be determined after we receive the
equipment.
Pack the equipment in a suitable box with sufficient padding, include the RAN number on
your paperwork, and send the equipment, prepaid, to the designated address. Servomex
will not accept equipment returned without a RAN, or with reversed shipping or
import/export charges.
If the warranty has expired, or the damage is due to improper use or exposure of the
equipment, Servomex will provide an estimate and wait for approval before commencing
repairs.
For your convenience a Return Authorization Request Form is provided in section 11.2. Fill
out the form and sent it back to Servomex to obtain a RAN.
Return Authorization Request
11.2
Servomex must approve and sign a Return Authorization Number (RAN) to any device
being returned. The RAN must appear on all paperwork and packaging.
The issuance of a RAN does not automatically imply that the instrument is covered by our
warranty.
In order to serve you better and to protect our employees from any potentially hazardous
contaminants, Servomex must return, unopened and at the sender’s expense, all items
that do not have a RAN.
OSHA Hazard Communication Standard 29CFR 1920.1200 mandated that we take
specific steps to protect our employees from exposure to potential hazards. Therefore, a
letter certifying that the equipment has been decontaminated must accompany all
equipment exposed to hazardous contamination.
