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T: 0800 0124 382
T: 0800 0124 382
TROUBLESHOOTING
If your Fridge Freezer is not operating as expected, you may find a simple solution listed in the
table below.
If your Fridge Freezer has developed a fault not covered in this manual, please contact the Servis
helpdesk.
Fault
Possible Cause
Solution
Your Fridge Freezer does not
operate.
It is switched off at the
mains.
Check that your Fridge
Freezer is plugged in and
turned on at the mains.
Your Fridge Freezer does not
get cold enough.
The thermostat is set too
low.
Turn the thermostat to a
higher value. (A setting of
6 will provide the lowest
temperature).
The doors are opened and
closed too frequently.
Try to reduce the number of
times the doors are opened
and closed.
The door seals are faulty.
Contact Servis.
The refrigerator compartment
is overfilled.
Check that there is enough
space between items to
allow air circulation.
Make sure that no items
are food are blocking the air
vents.
Fault
Possible Cause
Solution
Food in the Freezer
compartment is colder than
necessary.
The thermostat setting may
be too high.
Put the thermostat on a lower
setting.
Your Fridge Freezer is noisy.
Your Fridge Freezer may not
be level.
Adjust the feet to level your
Fridge Freezer. See page 13.
Please note that certain noises may heard from your Fridge
Freezer during use. They are perfectly normal from a frost
free Fridge Freezer and are not damaging your Fridge Freezer.
Contact the Servis helpdesk if you have any concerns.
There is moisture on the inner
parts of your Fridge Freezer.
The doors are opened and
closed too frequently.
Try to reduce the number of
times the doors are opened
and closed.
The doors do not close
properly.
Items of food may prevent
them from closing.
Make sure that the doors are
free from obstruction.
The shelves and drawers are
not correctly in position.
Check that the shelves are
drawers are properly placed
in position.
The door seal is damaged.
Contact the Servis helpdesk.
Your Fridge Freezer is not
level.
Adjust the feet to level your
Fridge Freezer. See page 13.
TROUBLESHOOTING INFORMATION
