Troubleshooting
Cant connect to WiFi
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Connect the ethernet cable and check connection is working
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Go to camera settings > network Check the WiFi status is enabled and
“
List displays your home network - doublecheck the password.
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In the Ethernet tab - disable the ethernet connection to force the camera to
look for available WiFi network
Still having trouble?
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Try deleting the camera entry from your account
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Hardware rest the camera
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Add the camera as a new device
SD Card is not recognized by the camera
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Check the card is class 10 - 32g or less
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Insert the card while the camera is powered down then power up
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Try reformatting the card using your computer using FAT32
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Test multiple SD cards
App is crashing - a feature is not working
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Check for app updates
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Check for camera firmware updates
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Contact support with app version, mobile device model and OS version so
we can update the app and fix the issue
Other issues? Check our FAQ resources and contact support online!
www.SereneLifeHome.com