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Problem
Possible cause
Solution
1. Food container does not
rotate upon pressing the “M
button” (10).
1.1 “M button” not pressed
firmly?
Yes, press “M button” firmly.
No, see item 1.2
1.2 No batteries present?
Yes, insert 2 pcs. AA alkaline batteries into the
battery compartment (9).
No, see item 1.3
1.3 Polarity “+” and “–” wrong?
Yes, insert batteries into the compartment
according to the note shown in the battery
compartment.
No, see item 1.4
1.4 Batteries empty?
Yes, replace old batteries with new ones.
No, please consult your specialized retailer.
2. Food is not delivered at the
set time.
2.1 Was the feeding time
adjustor moved after setting, or
were batteries removed briefly
during operation?
Yes, set time again (see “Setting the feeding
time”).
No, see item 2.2
2.2 Was there an official
summer/winter time conversion?
Yes, switch feeding time (see “Setting the feeding
time”).
No, please consult your specialized retailer.
3. Food does not fall out, or too
little falls out although the food
container rotates.
3.1 Food filling too low?
Yes, fill up food.
No, see item 3.2
3.2 Food granules too big for the
adjusted food delivery opening?
Yes, open food amount adjustor (5) wider until
the food can fall out freely.
No, see item 3.3
3.3 Food clumped together?
Yes, remove old food, let food container dry, then
fill with dry food. (Attention! Only dry food may be
used).
No, see item 3.4
3.4 Dirt at the food delivery
opening?
Yes, clean food delivery opening, remove
obstacle caused by dirt.
No, please consult your specialized retailer.
4. The delivered food portion is
too irregular.
4.1 Food of different sizes and
shape mixed?
Yes, reduce size and shape difference of the
mixed foods.
5. Food becomes moist after a
short time.
5.1 Is the automatic feeder in
direct vicinity to a water or air
pump outlet?
Yes, install automatic feeder further away from
water pump outlets or air outlets of air pumps.
No, see item 5.2
5.2 Does the food delivery
opening (12) not turn upwards in
rest position anymore?
Yes, insert batteries again and press the “M
button” briefly for activating “manual feeding”.
Then check whether the food delivery opening
position resets.
No, please consult your specialized retailer.
Possible problem sources and solution
P20996_sera-XS-Feeder_GBI_00000.indd 13
13.07.2021 15:18:35