Sennheiser EPOS ADAPT 460, User Manual, Page: 27 / 30

ADAPT 460 | ADAPT 460T In-Ear Wireless office headset
If a problem occurs ... 26
If a problem occurs ...
>>Anything else to add?!
Problem Possible cause Solution Page
Headset cannot be turned
on Rechargeable battery empty
X
Recharge the rechargeable battery. 20
Active Noise Cancellation
(ANC) cannot be turned
on Rechargeable battery empty
X
Recharge the rechargeable battery. 20
Headset turned off
X
Turn the headset on. 12
No audio signal or drop
outs Headset not paired with a Bluetooth
device
X
Pair the headset. 8
Volume adjusted too low
X
Increase the headset’s volume. 13
X
Increase the volume on the connected
device. –
Headset turned off
X
Turn the headset on. 12
Computer: Headset not selected as
audio device
X
Change the Audio settings of your
computer. 10
Headset cannot be
connected via Bluetooth Headset not paired
X
Pair the headset with a Bluetooth device
(max. 20 cm distance while pairing
between devices). 8
X
Check if your Bluetooth device supports
the HF or HS profile. –
Bluetooth at mobile device turned
off
X
Turn Bluetooth on. –
Dongle not plugged in
X
Plug the dongle into the USB port of
your Computer. 8
Beeps instead of voice
prompts Voice prompts disabled
X
Enable the voice prompts. 23
Headset or dongle faulty Software or hardware problems
X
Turn the headset off and on again. 12
X
Unplug and plug in the dongle again. 8
Headset or dongle does
not react to any button
press Operation of the headset or dongle
faulty
X
Unplug and plug in the dongle again. 8
X
Clear the pairing list of the headset. 27
X
Clear the pairing list of the dongle. 27
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please
contact your local EPOS partner for assistance. To find the EPOS partner in your country, search at www.eposaudio.com.