FAQ/If a problem occurs ...
Conversation Clear Plus | 37
FAQ/If a problem occurs ...
If a problem has occurred, proceed in the following order until the
problem is solved and you can use the earbuds again:
1. Insert the earbuds into the charging case and close the lid. Wait
for at least 10 seconds.
2. Connect the earbuds to the Conversation Cleat app to install the
latest firmware (> 36).
3. Check the list of frequently asked questions to see if there is a
solution to the problem (> 37).
4. Contact your Sonova Consumer Hearing partner to solve the
problem (> 37).
Current list of frequently asked questions (FAQ)
Visit the Conversation Clear Plus-Produktseite at
www.sennheiser-hearing.com/conversationclearplus
There you will find a current list of frequently asked questions (FAQ)
and suggested solutions.
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob-
lem cannot be solved with the proposed solutions, please contact
your Sonova Consumer Hearing partner for assistance.
To find a partner in your country search at
www.sennheiser-hearing.com/service-support.
Leaving the Bluetooth transmission range
Wireless calling and streaming are only possible in the Bluetooth
transmission range of your smartphone. The transmission range
largely depends on environmental conditions such as wall thickness,
wall composition etc. With a free line of sight, the transmission
range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the earbuds, leave the Bluetooth transmission
range of the smartphone, the sound quality deteriorates increasingly
until and the connection breaks down completely. If you immediately
re-enter the Bluetooth transmission range, the connection is auto-
matically re-established. If the connection is not automatically re-
established, insert the earbuds briefly into the charging case before
switching them on again.
