Sennheiser 119-3011-0610 Instruction Manual Download

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TV Clear Set

True wireless TV earbuds

Model: TVCE1-EB, TVCE1

Transmitter

Model: TV Connector

Instruction manual

Use the search function, the navigation (left) or the following links:

Start

“The Sennheiser TV Clear Set”

“Product overview”

“Getting started”

“Daily use”

“FAQ/If a problem occurs ...”

“Specifications”

Sonova Communications AG

Herrenschwandweg 4

3280 Murten

Switzerland

www.sennheiser-hearing.com

Version: 05/22 A01

Summary of Contents for 119-3011-0610

Page 1: ... manual Use the search function the navigation left or the following links Start The Sennheiser TV Clear Set Product overview Getting started Daily use FAQ If a problem occurs Specifications Sonova Communications AG Herrenschwandweg 4 3280 Murten Switzerland www sennheiser hearing com Version 05 22 A01 ...

Page 2: ...he earbuds into the charging case The USB ports of the devices are to be used for the described pur pose only These devices may generate magnetic fields If any influ ence of the devices on the implantable device e g pace makers defibrillators etc is experienced stop using the devices and contact your doctor and or the manufacturer of the implantable device for advice X ray radiation CT or MRI scan...

Page 3: ...uds for any other purpose while driving Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention e g while riding a bicycle or walking in or near traffic a construction site or railroad etc Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds including alarms and warning signals The ambient awareness mode c...

Page 4: ...devices Remove and keep them outside the examination room area before undergoing Medical or dental examination with X ray also CT scan Medical examinations with MRI NMRI scans generating mag netic fields Protect your earbuds and charging accessories from heat never leave near a window or in the car Never use a microwave or other heating devices to dry your earbuds or charging accesso ries due to r...

Page 5: ...ear app you can update the firmware of the product for free via an Internet connection If the device on which the app is installed is connected to the Internet the following data is automatically transferred to and processed by Sonova Communica tions AG or companies commissioned by Sonova Communications AG in order to provide and transfer suitable firmware updates hard ware identifier hardware rev...

Page 6: ...ot consistent with the USB specifications Sonova Communications AG is not liable for damages resulting from the loss of connection due to flat or overaged rechargeable batteries or exceeding the Bluetooth 2 4 GHz transmission range Before putting the products into operation please observe the respective country specific regulations ...

Page 7: ...nalog audio output Components of the TV Clear Set The TV Clear Set consist out of the TV Clear Earbuds and the transmitter TV Connector You can purchase the set or the single products on its own Please note that depending on whether you have the set or a single product the descriptions in this manual may have to be skipped Streaming stability Line of sight between your earbuds and the connected de...

Page 8: ...harging case with built in rechargeable battery for the earbuds model TVCE1 USB charging cable with USB C and USB A connector Silicone ear adapters pairs size 1 2 pre mounted to the earbuds and 3 Transmitter model TV Connector USB power cable with USB Micro B and USB A connector Analog 3 5 mm audio cable Optical TOSLINK audio cable Quick guide Safety guide ...

Page 9: ... clear faq The Sennheiser TV Clear app for configuring the headphones and for additional functions Google Play store click Apple App store click Additional information like this user manual spec sheet www sennheiser hearing com download A list of accessories for the TV Clear Set products www sennheiser hearing com TV Clear ...

Page 10: ...on button short and long press double tap Microphones Left right marking Sound outlet Charging contacts and ear sensor Retention for secure hold Size 1 3 and left L right R marking Dome The default voice prompt language is English This and other configurations can be adjusted with the Sennheiser TV Clear app 2 3 5 1 2 4 6 7 8 ...

Page 11: ...11 Charging case Model TVCE1 Charging contacts left earbud Charging contacts right earbud Battery indicator light right earbud Battery indicator light case Battery indicator light left earbud USB C charging socket Pairing button 9 0 E D A B C ...

Page 12: ...smitter Model TV Connector Overview of the indicator light Pairing button Indicator light Micro B USB power port Audio port for Optical TOSLINK audio cable Analog 3 5 mm audio cable Indicator light Transmitter lights up green is ON off is OFF 1 2 3 4 ...

Page 13: ... 15 2 Waking up the earbuds and the charging case and charging the rechargeable batteries Upon delivery the rechargeable batteries of the earbuds and the charging case are in sleep mode and have to be woken up by opening the lid of the charging case and wait at least 10 seconds We recommend charging the earbuds and the charging case for a complete charging cycle without interruption before using f...

Page 14: ...s in differ ent sizes Test which ear adapter size with retentions give you the best sound quality and the best wearing comfort 20 Assign the right earbud to your right ear and the left earbud to your left ear Insert the earbuds at a slight angle into the ears and twist them slightly into the ear canal so that they sit comfortably and snugly in the ear canal and auricle 21 6 Installing the TV Clear...

Page 15: ...smitter automatically switches on 22 Connecting the transmitter to an audio source The transmitter can be connected to any audio source such as a TV PC or stereo system It supports two different audio cable inputs optical TOSLINK or analog Either of these audio cables must be plugged into the dedicated audio port on the transmitter Select the audio cable that is compatible with your audio source B...

Page 16: ...r with the analog cable Connect one end of the analog 3 5 mm audio cable into the trans mitter and the other end into the AUDIO OUT port of your TV or audio source Connecting the TV Clear earbuds with the transmitter Follow the steps in the chapter Connecting your earbuds to the transmitter TV Connector 19 If your TV loudspeakers switch off when connected with the analog 3 5 mm audio cable use the...

Page 17: ...ure both earbuds are placed in the case correctly 2 Press and hold the pairing button for 2 seconds until the indicator light starts to blink blue 3 Wait until all 3 indicator lights blink blue this may take up to 10 seconds The pairing mode will stop after 8 minutes or when the pairing was successful 4 Leave the earbuds in the case and continue to Connecting your earbuds to your phone or tablet 1...

Page 18: ...ear in the list of available devices and select it 3 Your phone will now connect to the earbuds and the indicator lights of the charging case will stop blinking 4 Insert the earbuds into both ears You will hear a confirmation when inserted The sound from your phone will be played through the earbuds when connected If the Sennheiser TV Clear app is installed and connected you may see Sennheiser TV ...

Page 19: ...transmitter will be played through the earbuds when connected Additional information about pairing The earbuds can be paired to a maximum of 6 devices A 7th pair ing will replace the least used device All 3 indicator lights will blink blue during pairing This can take up to 2 minutes but typically is finished within a few seconds The earbuds must be paired only once to a phone tablet or trans mitt...

Page 20: ...rbud in place 2 The dome must sit firmly on your ear canal for a good seal If the default medium size adapter size 2 is too large or small for you choose size 1 or 3 1 Pull the adapter carefully from the earbud 2 Gently insert earbud into the adapter that fits you best 3 Repeat for the other side The size of the adapter may be different for the left and right ear Make sure the left and right side ...

Page 21: ...left and right side indication L R is printed on the adapter Select the correct side for insertion into your ear 1 With the dome pointing to your ear canal and downward gently insert the earbud 2 Rotate the retention until it sits firmly and comfortably in the bowl of the ear R 1 2 ...

Page 22: ... switch OFF the TV or audio source The transmitter will go into standby mode automatically after 3 minutes and stop streaming Daily use of the TV Clear earbuds Re connection for every day use 1 Ensure Bluetooth is switched ON on your phone or the transmit ter TV Connector is powered ON before taking the earbuds out of the case 2 When removing the earbuds from the case they will connect to the phon...

Page 23: ...s function Off On and on the left earbud Pause Resume play back If you switched Bluetooth on after the earbuds were already taken out of the charging case or if you were out of range of your phone you can short press the earbud button to re connect You can also stream from the phone if only one earbud was removed from the charging case The first earbud removed from the charging case is your primar...

Page 24: ...uring streaming or a phone call you can change the volume Use short press right 0 5 sec to increase volume Use short press left 0 5 sec to decrease volume Making a phone call To make a hands free phone call ensure the earbuds are connected to the phone and correctly inserted into your ears 18 and 21 Alternatively you can also change the volume using the phone Volume and Speech Clarity settings are...

Page 25: ...pick up During a phone call your voice is picked up by the primary earbud microphones The primary earbud is the one removed from the charging case first When putting the primary back to the charging case they switch role and the other earbud will become the primary It is important to protect the two small microphone inlets from dirt and debris The switch between primary earbuds can take up to 5 se...

Page 26: ...he earbud Double tap onto the left earbud to pause or resume streaming Using the Sennheiser TV Clear app We recommend to benefit from the Sennheiser TV Clear app It offers many advantages such as Earbuds stay up to date with the latest firmware Ability to change and configure the default English spoken mes sages Ability to configure the double tap touch control for additional features such as star...

Page 27: ... store click Charging the earbuds The charging case is equipped with its own rechargeable battery To charge earbuds place the earbuds into the case The green blinking light indicates earbuds have been inserted correctly and charging started Bluetooth will disconnect when earbuds are placed into the case When not in use it is recommended to store the earbuds safely in the case Ensure the charging c...

Page 28: ...ted Wirelessly Place the charging case onto a Qi certified charging pad The indicator light on the case will flash to indicate correct place ment Battery status indicators As soon as the earbuds are in the case their battery state will be dis played Indicator lights respond when Placing the earbuds into the charging case Opening or closing the lid of the charging case Plugging the power cable into...

Page 29: ...ry Then gently insert earbud again Indicator light Meaning Solid green Battery fully charged Green blinking Battery charging Red blink ing Battery 20 charging required No light Batteries depleted charging required Blue blinking Manual pairing in progress Orange blinking Firmware update in progress The indicator lights will dim after 10 seconds if the lid is closed Spoken voice messages will inform...

Page 30: ...r app Updating firmware helps to keep the earbuds up to date If you encounter functional issues with your earbuds first ensure you are using the latest firmware version To download the app please refer to the links provided in Using the Sennheiser TV Clear app 26 The app will automatically detect whether there is an new version available ...

Page 31: ...rbud button for 15 seconds to manually switch them off 2 Place both earbuds back to the charging case if you listen care fully you can hear the Power on message inside the cradle Now continue to use them normally Factory reset of the TV Clear earbuds If you would like to revert the earbuds to factory defaults you can do a factory reset This will Delete all paired devices information Reset all conf...

Page 32: ...s is not possible use the analog 3 5 mm audio cable instead 16 The transmitter is not connected to the TV Clear earbuds Connect your TV Clear earbuds to the transmitter 19 Audio source is on mute Unmute the audio source or turn up the volume After connecting the trans mitter there is no sound coming from the TV loud speakers The headset connection of the TV is selected Check the audio settings of ...

Page 33: ...ng call Rechargeable batteries built in lithium rechargeable batteries earbuds 69 mAh charging case 490 mAh Charging method via charging case USB charging via USB C socket at charging case 5 V 600 mA Qi Wireless charging Operating time up to 15 hrs streaming with transmitter TV Connector up to 12 hrs streaming with A2DP 1 5 additional charges through charging case Charging time of rechargeable bat...

Page 34: ...nitron products Up to 15 meters 50 ft transmission range Streaming technology AirStream technology Audio quality Stereo 120 Hz to 7 3 kHz Transmission frequency 2 4 GHz ISM band RF power 100 mW max Transmission range up to 15 m 50 ft Max paired devices Unlimited Power supply USB power via USB Micro B socket 5 V min 500 mA Product dimension 63 x 63 x 12 mm 2 5 x 2 5 x 0 46 Weight approx 30 g Temper...

Page 35: ...y other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure This warranty is in addition to other rights or remedies under law Nothing in this warranty excludes limits or modifies any remedy available to the consumer which is granted by law To make a claim...

Page 36: ...g the envi ronment If batteries rechargeable batteries can be removed without damag ing them you are obliged to dispose of them separately for the safe removal of batteries rechargeable batteries see the instruction manual of the product Handle lithium containing batteries rechargeable batteries with special care as they pose particular risks such as the risk of fire and or the risk of ingestion i...

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