39
14
T
rou
bl
e
s
ho
oti
n
g
“Blocked” is displayed
on my handset
The NCK code has been
entered incorrectly 10 times and
the handset has been security
disabled
Return the handset to your service operator or to an
authorized Sendo service center for resetting.
A key on the keypad is
not working
The keypad is not seated
correctly after removing and
replacing the telephone’s
plastic cover
Remove the telephone’s plastic cover and re-seat
the keypad correctly.
Poor display
Low temperature
Move to a warmer place and let the phone warm up.
Can’t connect to
network
Weak signal
Move into an area of better coverage. If you are in a
building, move towards a window.
Invalid SIM card
Contact your service provider.
Network not allowed
Try reselecting the network. Switch off and then back
on.
Can’t make/receive
calls
Weak signal
Check that the service provider name is displayed on
the screen. If not, try to reconnect to the network.
Phone is switched off
Press
d
for a few seconds.
Check the number
Use the full area code and country code in the
number.
Call key not pressed
After dialing the number you must press
g
,
Call
.
Network is busy
If you hear rapid beeps, then the network is busy.
Hang up and try again.
Call barring or fixed dialing is
activated
Check the fixed dialing settings. Otherwise check the
call barring settings with your service provider.
Not registered with service
provider
After purchasing your phone, you may need to call
your service provider to activate the line.
No credit left on your prepaid
card
Recharge your credit.
Low earpiece volume Low setting
Press
:
when you are in a call to increase the
volume.
Low ringer melody
Low setting
Go into the
Sounds
menu, select
Volume
and
increase the setting.
Problem
Possible cause
Possible corrective action
Summary of Contents for SND251
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