18
Troubleshooting
NOTICE
The following notifications will occur when a malfunction occurs with the assist bicycle.
•
Beep sounds and error messages on the cycle computer
•
Battery LED error indications
Perform the appropriate actions after viewing the "SHIMANO STEPS cycle computer user's manual" and the "SHIMANO STEPS special battery
and parts user's manual".
Assist function
Symptom
Cause / Possibility
Remedy
Assistance is not being
provided.
Is the battery sufficiently charged?
Check the battery level and if it is low,
charge the battery.
Are you riding on long slopes in summer
weather or riding for a long time carrying a
heavy load?
The battery may be overheating.
Turn off the power, wait for a while and
then check once more.
The drive unit, cycle computer or assist
switch may be connected incorrectly or
there may be a problem with one or more
of them.
Contact the place of purchase.
Is the speed too high?
Check the Cycle Computer display. Assist
will not occur if the speed is above the
bicycle manufacturer's setting value.
Are you pedaling?
The bicycle is not a motorbike, so you need
to operate the pedals.
Is the assist mode set to [OFF]?
Set assist mode to a mode other than [OFF].
If you still do not feel that assistance is
being given, contact the place of purchase.
Is the system power ON?
If you do not feel the assist after
performing the following, contact the place
of purchase.
Press the power switch on the cycle
computer or the battery power button to
turn the power back ON.