After sales service
●
Notes on guarantee and repair
• Contact the retailer from whom the watch was purchased or SEIKO CUSTOMER SERVICE CENTER
for repair or overhaul.
• Within the guarantee period, present the certificate of guarantee to receive repair services.
• Guarantee coverage is provided in the certificate of guarantee.
Read carefully and retain it.
• For repair services after the guarantee period has expired, if the functions of the watch can be restored
by repair work, we will undertake repair services upon request and payment.
●
Replacement with functional parts
• Please keep in mind that if original parts are not available, they may be replaced with substitutes whose
outward appearance may differ from the originals.
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TO PRESERVE THE QUALITY OF YOUR WATCH
●
Inspection and adjustment by disassembly and cleaning (Overhaul)
• Periodic inspection and adjustment by disassembly and cleaning (overhaul) is recommended
approximately once every 3 to 4 years in order to maintain optimal performance of the watch for a long
time. According to use conditions, the oil retaining condition of your watch mechanical parts may
deteriorate, abrasion of the parts may occur due to contamination of oil, which may ultimately lead the
watch itself to stop.
As the parts such as gasket may deteriorate, water-resistant performance may be impaired due to
intrusion of perspiration and moisture.
Please contact the retailer from whom the watch was purchased for inspection and adjustment by
disassembly and cleaning (overhaul). For replacement of parts, please specify “SEIKO GENUINE
PARTS.” When asking for inspection and adjustment by disassembly and cleaning (overhaul), make
sure that the gasket and push pin are also replaced with new ones.
• When your watch is inspected and adjusted by disassembly and cleaning (overhauled), the movement
of your watch may be replaced.
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TO PRESERVE THE QUALITY OF YOUR WATCH
Troubleshooting
Troubles
Possible causes
Solutions
Reference
The watch stops
operating.
The power is completely depleted or low.
If you wear the watch every day and this
occurs, the most likely cause is the watch
is hidden by your sleeves or other
clothing when you wear it and it is not
sufficiently exposed to light.
Sufficiently charge the battery until it
reaches stable hand movement.
When you wear the watch, try to make
sure that the watch is not hidden by
your sleeves or other clothing.
Additionally, when you take the watch
off, try to place it in a bright place.
P.17
The seconds hand
is moving at two-
second intervals.
(For models with a
seconds hand)
The watch
temporarily gains/
loses time.
The watch has been left in extremely
high or low temperatures for a long
time.
If the watch returns to room
temperature, the accuracy will return
to its original state.
If it does not return to its original
state, contact the retailer from whom
the watch was purchased.
-
The watch has been left close to an
object with a strong magnetic field.
Correct this condition by moving and
keeping the watch away from the
magnetic source, and reset the time.
If this action does not correct the
condition, contact the retailer from
whom the watch was purchased.
-
You drop the watch, hit it against a
hard surface, or wear it while playing
active sports.
The watch is exposed to strong
vibrations.
If accuracy does not return after
setting the time, consult the retailer
from whom the watch was purchased.
-
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TROUBLESHOOTING
Troubles
Possible causes
Solutions
Reference
The date changes
at 12 o’clock noon.
(For models with a
date display)
AM/PM is not properly set.
Advance the hands by 12 hours.
P.12
Blur in the display
persists.
A small amount of water has got
inside the watch due to deterioration
of the gasket, etc.
Consult the retailer from whom the
watch was purchased.
-
* Contact the retailer from whom the watch was purchased for any other troubles.
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TROUBLESHOOTING
