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PROBLEMS?
YOU HAVE PROBLEMS?
We are sorry to hear this! Your machine was thoroughly tried and tested by our QA
Department a full production environment, at your requested voltage/frequency, before
shipment, so we know it was OK when it left us.
ONE OF 3 SITUATIONS HAS OCCURRED:
1.
YOUR MACHINE HAS BEEN DAMAGED IN TRANSIT
In this instance, we will repair the equipment and invoice you. You can then claim on
your insurance! This is of course, assuming you insured the machine during transit.
(CIF sales included).
2.
THE MACHINE HAS NOT BEEN INSTALLED CORRECTLY OR IS NOT
BEING USED IN THE WAY IT HAS BEEN DESIGNED.
Have you Read the Instruction Manual???
WHAT WE CAN DO
We will advise correct operation, repair any damaged components returned to us
(postage paid by your company) and replace them as soon as possible, and invoice
you accordingly.
3.
THE MACHINE IS MALFUNCTIONING DUE TO A COMPONENT
FAILURE SINCE IT LEFT OUR COMPANY.
We are sorry if this is the case! (These things happen even with a Quality Assurance
system as tight as ours!!).
WHAT WE CAN DO
We will advise you of what action to take. We will replace any faulty component
returned to our company address (postage paid by your Company) within the agreed
warranty period, free of charge. Thereafter we will advise you of the cost of replacing
the faulty component prior to returning the repaired or new component to you and
invoice you accordingly.
IF IN DOUBT, PLEASE ASK US OR YOUR LOCAL SEETRAX LTD AGENT.
WARNING:
-
UNDER NO CIRCUMSTANCES SHOULD THE
FOOTSWITCH OF THE CIR-KIT WELD MACHINE
COME INTO CONTACT WITH THE ELECTRODES
OR BATTERY TERMINALS. THIS WILL CAUSE
A SHORT AND POSSIBLY A FIRE AND SERIOUS
DAMAGE TO THE WELDING MACHINE