background image

:

Delete device. If you want to delete the device, please 

click this button, then select the device name to delete it. 

  

4.Saved photos 

Please see the picture on the right: 
 
 
   If you want to delete the photos, select 
the photo and click “Delete” on the top right 
of the interface, it will pop up a tip, click 
”OK” to delete the photo. 
 
 
 

5.Local Video 

 
Please see the picture on the right: 

 

Select the file to playback. If you want to 
delete the videos, select the video and 
click “Delete” on the top right of 
the interface, it will pop up a tip, 
click ”OK” to delete it. 
 

6.About 

 
Please see the picture on the 
right: 
 
It is the information about the 
monitor software. 

 

7 Access to the IP Camera via iPhone 

 

Search and install the surveillance software “ASee+” on line to 

your mobile from App store. Then you can see the icon of the 

software  

click it to run. 

1.

The following picture shows the main interface: 

 
You can see the PTZ  
function buttons in the 
tool bar, see the picture 
on the right: 
 
 
 
 

Button function: 

2.Device list 

 
:

Add device. Input Device name, IP address or domain 

name, port, username, password, Channel number, then click 
”Save” to finish. 

Button

 

Name

 

Button

 

Name

 

 

Play

 

 

Clear 

 

Snapshot

 

 

PTZ Control

 

 

Local Record

 

 

Zoom

 

 

Menu 

 

Focal

 

 

Iris

 

 

 

:

Edit the device. Modify Device name, IP address or 

domain name, port, username, password, Max Channel, then 
click ”Save” to finish.  

:Delete device. If you want to delete the device, please 

click this button, then select the device name to delete it. 

 
3.Local files 

   

Photos 

:Select the photos to view. If you want to delete the 

photos, select the photo and click “Delete” on the bottom-right of 
the interface, it will pop up a tip, click ”OK” to delete the photo. 

Records

: Select the file to playback. If you want to delete the 

records, click “Edit”, click “Delete” to delete the record, then 
click “Done” to finish. 

4.About&Help 

It is the information about the 
monitor software. As is shown 
in the left picture:

 

8 Access to the IP Camera via iPad 

     Search and download the surveillance software “ASee+” to 
your mobile from App store and install it. Then you can see the 

icon of the software 

,click it to run. 

1.

The following picture shows the main interface: 

 

2.Device Management 

:

Add device, 

Input Device 

name, IP address or 
domain name, port, 
username, password, 
Max Channel, then 
click ”OK” to finish and 
save. 

 
:

Edit device. 

Modify Device name, IP address or domain name, port, 
username, password, Max Channel,  then click ”OK” to finish. 

 
:

Delete device. If you want to delete the device, please 

click this button, then select the device name to delete it. 

3.Channel Control 

 

To start playback, touch the square on the on the play 
screen to select 

note green border on selected 

square

);

then double tap a channel in the list on the left 

to start viewing. Double tap a camera to view in full 
screen. 

 

While in full screen mode

swipe left or right to change 

the live channel to the next/previous cam.

 

 

Double tap again to return to multi view. 

 

Touch a channel on the screen and drag it to the channel 
position to rearrange your viewing window. As is shown in 
the following figure:

 

 

●  

Switch the channel viewing 

mode from four to six using these 
buttons on the control bar: 

 
 
 

4.About 

 
It is the information about 
the monitor software. As 
is shown in the picture on 
the right: 
 

5.Other Buttons

 

Button

 

Name

 

Button

 

Name

 

 

Play

 

 

PTZ 

 

Snapshot

 

 

PTZ Control

 

 

Local Record

 

 

Zoom

 

 

System 
settings

 

 

Focal

 

 

4 Package List 

 

Button 

Name 

Button 

Name 

 

Iris

 

 

Switch channels 

 

Stop 

 

Clear 

 

Photos 

 

Records 

 

About 

 

 

5 FAQ 

 

1.Why is the “capture” function not working? 

 
    Answer: If your capture failed and the storage folder cannot 
pop up automatically ,please check settings, and don’t select 
“Enable protected mode”, as is shown in the following figure: 

 
 

 
 
 
 
 
 

 

 
 
 
 

2.Why can’t I access the camera after updating it?   

 
    Answer: Clear browser cache.  
    Steps: open IE, click “Tools” and select “Internet Options”, 
then you can see “Temporary Internet files” and click “Delete 
Files”, it will prompt a dialog you need to check “Delete all 
offline content” and click “OK”.  
     You also can click “Start” and select “Run” then enter “cmd”, 
enter “arp -d” in “Command Prompt” interface. Re-access the 
camera. 
 

3.Why cant I see the entire interface?

 

Answer: Close some options of IE. 
      Steps: Open IE, click ”View” and select “Toolbar”, close the 
“Favorites bar”, ”Status bar” and “Command bar”.

 

 

4.Why can’t I watch the mobile video stream after entering 
the login information? 

 

  

A

Please check whether the settings page, server, port, 

user name, password and other information are filled in correct-
ly.  
    B

Please check your network to see whether your phone is 

connected to the external network .  
    C

If your device is connected to the external network via 

router, please check whether the mobile port is mapped in the 
router . (For mapping settings, please refer to the router manu-
al). 
     D

Please check whether the IP address you have filled in is 

the LAN IP (If your IP starts with the following format, it is a local 
area network : 10.xx 

172.xx

192.xx. If you use such an IP, 

you can only use in the same in the same LAN  
      E

Please check your port to ensure that it matches both 

the router, IPcam, and mobile device. 
 

5.Why does it show “Get Param Failed”? 

 
Answer : 1.Please check the IP information, such as port. 
     2.Make sure the IPcamera is powered properly. 
     3.The network status is poor. 
 

6.I have already added the device, why does it show “Initial 
Failed!”? 

         Solution: Please delete the device and add it again.

 

NO.

 

Name

 

Number (pcs)

 

Model

 

1.

 

HD-IP Camera 

1

 

ST-IP-D2.4-

PRO 

2.

 

CD

 

1

 

ST-IP-D2.4-

PRO 

3.

 

IPC Quickstart 

Guide 

 

1

 

ST-IP-D2.4-

PRO 

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