22
Port Numbers
If you are running any firewall software, make sure it's allowing inbound
connections to port 81. Also, if you are using a Cable or DSL router, make
sure you've set up port forwarding properly (consult your router's
documentation for more information).
It is also possible that your ISP is blocking inbound connections to port 81.
Many ISPs have done this because of internet worms such as Code Red. If
this is the case, you'll have to set up your Http Port under the “Basic Network
Settings” menu to an alternate port (such as 8080).
Video is choppy
The image frame rate is subjected to the following factors:
1. Network bandwidth.
2. PC performance, network environment and display preference setting
(brightness, theme, etc).
3. The number of visitors (Too many visitors will slow down the image frame
rate).
4. Choice of switch or hub (Use a switch for multiple IP cameras rather than a
hub).
Pop up appears saying 'Fail to connect to the device'
This prompt may appear if using multiple cameras. Enter the
Multi-Device
Settings
page (login as an Administrator) to check if all Device settings are
correct.
Can't access my camera on the internet?
1. The ActiveX control may not be installed correctly. Confirm that you can
view your camera on your local network (LAN) before attempting access from
the internet.
2. The port the camera is using may be blocked by a firewall or anti-virus
software. Temporarily turn off your firewall and /or web protection software. If
the camera begins to stream video to your computer, you may need to add the
camera to the firewall or web protection software’s exception list. Turn your
firewall and protection software back on when finished with your test!
3. Port mapping may not be correct. You can configure port mapping three
different ways. Access your router’s setup menus:
A. Add your cameras port number to the port forwarding list. B. Enable the
