78
© Sealevel Systems, Inc. R91001 Manual | SL9211 11/2022
Appendix F – Troubleshooting
The product should provide years of trouble-free service. However, in the event that device appears to not
be functioning incorrectly, the following tips can eliminate most common problems without the need to call
Technical Support.
1.
Make sure the Sealevel Systems product is installed properly.
2.
If you are utilizing an operating system prior to Windows 7, please contact Sealevel‘s Technical
support as directed below to receive more information regarding the utility software which will
determine if your product is functioning properly.
3.
Only users running Windows 7 or newer should utilize the diagnostic tool ‘
’ installed in the
SeaCOM folder on the Start Menu during the setup process. First find the ports using the Device
Manager, then use ‘WinSSD’ to verify that the ports are functional.
4.
Always use the Sealevel Systems diagnostic software when troubleshooting a problem. This will
help eliminate any software issues and identify any hardware conflicts.
If these steps do not solve your problem, please call Sealevel Systems’ Technical Support, (864) 843-4343.
Our technical support is free and available from 8:00 A.M.- 5:00 P.M. Eastern Time Monday through Friday.
For email support contact
