13.
FAQ
1.
The device cannot connect to Wi-Fi:
•
Check wireless network is operational with another
wireless device.
•
Make sure the device is within the Wi-Fi area. Walls
or other obstacles can decrease the signal range.
•
Make sure the password used is the correct one.
2.
The device does not start:
•
The device will not start if the battery power is below the
critical level. In this case, please recharge the battery.
•
Press the RESET button and check if the product starts.
•
Check if the charger is correctly connected.
3.
Heating problem:
•
If you work on more than one application at a time, if you
select the highest level of brightness for the display or if
you work on the device while charging, the device can get
warm. This is normal and will not lead to other problems
of functionality.
4.
The system is not working correctly:
•
Installing third party applications can lead to system
malfunctioning. Uninstall these third partyapplications or
perform a factory reset in order to have the device
functioning within the normal parameters again.
5.
Problems with e-mailsetup:
•
Make sure the device is connected to a Wi-Fi network
and that this network can connect to the Internet.
•
Make sure all the data for the e-mail account is correctly
inserted in the application.
•
Make sure the date of the system is correct.
6.
Recording problems:
•
Press the RESET button and after restart check if the
recording works.
