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Seagate Technical Support FAX. 408/438-8137

You  can  FAX  questions  or  comments  to  technical  support
specialists  24  hours  daily.  Responses  are  sent  between
8:00

 A.M.

 and 5:00

 P.M.

 (Pacific time), Monday through Friday.

SeaFONE. 408/438-8222

You  can  talk  to  a  technical  support  specialist  between
8:00 

A.M.

 and 5:00 

P.M.

 (Pacific time), Monday through Friday.

SeaFONE  provides  recorded  technical  information  on  se-
lected  Seagate  products  while  you  are  on  hold.  You  can
access the recordings 24 hours daily. Before calling, note your
computer configuration and drive model number (ST

xxxx).

SeaBOARD

Using a modem, you can:

•

Access  documentation,  drive  specifications  and  jumper
settings for Seagate’s entire product line.

•

Download software for installing and analyzing your drive.

•

Request  a  return  phone  call  from  the  technical  support
staff.

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cations up to 9,600 baud. Set your communications software
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ST9300 Family Installation Guide,  Rev. A

17

Summary of Contents for ST9150AG

Page 1: ... ST9300 Family ST9300AG ST9240AG ST9150AG AT Interface Drives Installation Guide ...

Page 2: ...s or trademarks of their owners Seagate reserves the right to change without notice product offerings or specifications No part of this publication may be reproduced in any form without written permission from Seagate Technology Inc Contents Read before you begin 1 Configuring the drive 2 Attaching cables 2 Mounting the drive 4 Configuring your computer 5 Formatting and partitioning the drive 7 In...

Page 3: ...adding on all work surfaces Avoid static inducing carpeted areas Keep the drive in its static shielded bag until you are ready to complete the installation Do not attach any cables to the drive while it is in its static shielded bag Handle the drive by its edges or frame Do not touch the I O connector pins or the circuit board Drive handling The drive is extremely fragile handle it with care Do no...

Page 4: ...rnatively you can configure the drive as a master or slave using the cable select option This requires a special daisy chain cable that grounds pin 28 CSEL on one of its two drive connectors If you attach the drive to the grounded CSEL connector it becomes a master If you attach the drive to the ungrounded CSEL connector it becomes a slave To use this option the host system and both drives must su...

Page 5: ...ter slave may be detected using DASP signal Drive is master Seagate slave drive present Drive is slave Seagate master drive present Use CSEL pin grounding to differentiate master from slave Figure 1 ATA interface connector and master slave configuration jumpers ST9300 Family Installation Guide Rev A 3 ...

Page 6: ...hould be no longer than 18 inches 0 457 meters Caution The printed circuit cables used in some laptop com puters are delicate Be careful not to tear them Mounting the drive Mount the drive securely in the computer using M3X0 5 metric screws in the four bottom mounting holes or the four side mounting holes You can mount the drive in any orientation Be careful not to strain or crimp the interface po...

Page 7: ...f data to and from the drive Note Some newer computers can automatically determine your drive type and configure themselves appropriately at startup Read your system manual to determine whether this applies to your computer If so then skip ahead to the following section Formatting and partitioning the drive on page 7 In most computers you must enter the number of cylinders heads and sectors using ...

Page 8: ...elect a drive type with specifications that match those of your drive refer to the table on page 5 Specify a custom or user defined drive type If the system setup program doesn t list a predefined drive type that matches your drive specifications you may be able to define a custom or user defined drive type You can then enter your drive specifications from the table on page 5 When you enter drive ...

Page 9: ...tility program This program is avail able from Seagate s Technical Support services on the SeaBOARD computer bulletin board Caution Write down the drive type that you have selected and any drive specifications that you have entered use the Notes page at the end of this manual Keep this information in a safe place You will need it to retrieve data from the drive if your CMOS battery fails Formattin...

Page 10: ...Version 3 3 1 Restart your computer Boot up the computer using a diskette that contains DOS system files 2 Run the FDISK program Insert a DOS program diskette containing the FDISK program into your diskette drive At the DOS prompt type FDISK press ENTER then follow the direc tions on the screen to create one or more partitions See your DOS manual for details If you are partitioning a drive that wi...

Page 11: ...calling Seagate Technical Support please read and con sider all the possibilities discussed below The suggestions pre sented here address the vast majority of installation problems General troubleshooting procedures The following is a list of general troubleshooting procedures Solutions for specific problems are provided on subsequent pages Warning Always turn off the computer before changing jump...

Page 12: ...t drive type or translation geometry in the BIOS setup program The drive capacity and number of sectors specified in the BIOS must not exceed the specifications shown in the table on page 5 If the drive type is incorrect you must rerun the system setup program Then partition and high level format the drive again Check for I O address conflicts To isolate an address conflict first verify that the d...

Page 13: ...ftware scan the installation diskettes for viruses Specific Troubleshooting Procedures Methods for resolving specific drive installation problems are listed on the following pages These methods incorporate many of the general troubleshooting techniques described in the pre vious section The screenremains blank when you power up the computer Make sure the monitor is plugged in and turned on Check a...

Page 14: ...viously unrecognized drive to become rec ognized there may be a timing problem in which the drive fails to become ready before the host completes its power on self test One possible solution is to power up your computer with its processor set at low speed see your computer manual for details on setting processor speed After the computer is up and running return your processor to high speed or turb...

Page 15: ...s is present This occurs in systems having a virus protection scheme that does not allow programs to modify the boot sector of the disc See your system manual for details To avoid the problem run thesystemsetupprogramandturnoffthevirus protectionoption Then exit system setup and run the FDISK and FORMAT programs After all drive partitions are formatted use the system setup program to turn virus pr...

Page 16: ... During high level formatting the drive keeps finding hard errors and reporting the following message Attempting to recover allocation units This is normal with DOS Version 4 0 or later The drive will format normally However after formatting the drive you may want to run a third party surface scan program to check for bad sectors During high level formatting the drive does not format to full usabl...

Page 17: ...for viruses During operation the system error message Drive not Ready appears Check all cables Check the power supply Reboot the computer and make sure the drive spins up Compatibility notes The ST9300 family drives conform to the ATA interface speci fications The host system BIOS must provide support for the ATA interface command set For a detailed description of the ATA commands implemented by t...

Page 18: ...ilure when analyzing an ST9300 family drive This occurs because the drive hardware corrects the data automatically avoiding the error rather than reporting it Such a report does not indicate a drive malfunction Technical support services Always consult your disc drive or computer dealer first for tech nical support Your dealer has first hand experience with a wide variety of system configurations ...

Page 19: ...old You can access the recordings 24 hours daily Before calling note your computer configuration and drive model number STxxxx SeaBOARD Using a modem you can Access documentation drive specifications and jumper settings for Seagate s entire product line Download software for installing and analyzing your drive Request a return phone call from the technical support staff SeaBOARD is available 24 ho...

Page 20: ... 9331 Singapore 65 292 6973 Australia 61 2 756 2359 Korea 82 2 556 7294 SeaTDD 408 438 5382 Using a telecommunications device for the deaf TDD you can send questions or comments 24 hours daily and exchange messages with a technical support specialist between 8 00 A M and 5 00 P M Pacific time Monday through Friday 18 ST9300 Family Installation Guide Rev A ...

Page 21: ...Shipping a drive in an unapproved container voids the warranty Call your authorized Seagate distributor to purchase additional boxes Figure 2 shows a drive in an approved single pack box with all necessary packing materials Drive Antistatic bag Foam Foam Figure 2 Seagate 2 5 inch drive and approved packing materials ST9300 Family Installation Guide Rev A 19 ...

Page 22: ...Notes ...

Page 23: ...Notes ...

Page 24: ...Seagate Technology Inc 920 Disc Drive Scotts Valley CA 95066 USA Publication Number 36271 001 Rev A Printed in USA ...

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