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Seagate SkyHawk AI Product Manual, Rev. F

  18

  

2.10.4 Seagate® Rescue

 Data Recovery Service Program Terms (for +Rescue models)

5-year HDD warranty co concurrent 2 year Rescue Data Recovery service.

To enable Rescue Data Recovery warranty coverage register at 

Seagate.com/register

.

If you suffer a data loss event within the first 2 years of your 5 year warranty and you are eligible to participate in and submit a case

 

under the Seagate Rescue Data Recovery program, contact SRS at 

800-475-0143

 or if you are calling from outside the US, please

 

visit our website for numbers in your local and language: 

http://www.seagate.com/services-software/recover/resources/

.

An SRS representative will review your case to confirm your eligibility, and to assess whether your data may be recoverable by

 

remote recovery services or whether you will need to send your device to SRS for in-lab servicing.

Rescue™

 

General Terms

These Rescue™ General Terms together with the Rescue™ FAQ’s make up the Rescue™ Program Terms. By submitting a case under the

 

Rescue™ program (“Program”) you agree to be bound by the Program Terms, including these General Terms and the FAQ

Communications. 

All communications relating to your request will be available on our web site in your account and sent via e-mail to the address you

 

provide to us unless you request, in writing, to receive such communications via regular mail.

Personal Data. 

You must provide true, accurate and complete information about yourself as prompted by the request form, including, without 
limitation, your name, address, e-mail address, and telephone number, as applicable (collectively, “Personal  Data”). You  must 
maintain and promptly update your Personal Data. You acknowledge that we may send you important information and notices 
regarding your requests by e-mail and that we shall have no liability associated with or arising from your failure to maintain accurate

 

Personal Data.

Capacity; Legal Rights; Indemnity.

You represent to SRS that you are of the legal age of majority in your state or country of residence, with the full capacity to agree to

 

these Program Terms. You warrant that you are the legal owner or the authorized representative of the legal owner of the device you

 

submit to SRS (the “Device”) and data. You warrant that the data on the Device is legal and that you have the unrestricted legal right 
to (a) give us remote access to the data, (b) have the data recovered and reproduced on a backup medium, (c) receive the recovered

 

data, and (d) agree to these Program Terms. You will defend and indemnify us (including our directors, officers, employees, agents, 
delegates, and contractors) from any claims or actions relating to the Device or data, or your rights or lack of rights thereto.

Confidentiality. 

We will protect the confidentiality of your data against unauthorized disclosure using the same degree of care as we use to protect 
our own confidential information.

Disclaimer of Warranties, Representations and Guarantees. 

WE PROVIDE THE PROGRAM AND ANY SERVICES PROVIDED OR ATTEMPTED HEREUNDER “AS IS,” WITH ALL FAULTS, AT YOUR

 

SOLE RISK. WE DO NOT EXTEND ANY EXPRESS WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES REGARDING

 

OUR RESCUE SERVICES OR ANY RESULTS THEREOF. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND

 

SUBJECT TO ANY STATUTORY WARRANTIES THAT CANNOT BE EXCLUDED, WE EXPRESSLY DISCLAIM ALL IMPLIED

 

WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A

 

PARTICULAR PURPOSE, OR WARRANTY OF ACCURACY OR COMPLETENESS WITH RESPECT TO THIS PROGRAM AND SERVICES.

This Program and Disclaimer is unrelated to, and does not affect any warranties relating to your Device that we or the seller may have

 

extended to you.

Limitation of Liability. 

WE WILL NOT BE LIABLE FOR ANY HARM CAUSED, UNLESS YOU PROVE THAT WE CAUSED SUCH HARM INTENTIONALLY. 
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE WILL NOT BE LIABLE FOR THE CONDITION, EXISTENCE, OR

 

LOSS OF THE DATA YOU SEND US OR THE DATA WE RECOVER (IF ANY), ANY LOSS OF REVENUE OR LOSS OF PROFITS, OR ANY

 

INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED. TO THE MAXIMUM EXTENT PERMITTED

 

BY APPLICABLE LAW, THIS LIMITATION SHALL APPLY TO ANY AND ALL DAMAGES, REGARDLESS OF THE LEGAL THEORY ON

 

WHICH THEY ARE ASSERTED (INCLUDING, WITHOUT LIMITATION, CONTRACT, BREACH OF CONTRACT, AND TORT), AND

 

REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF LOSS OR DAMAGES - UNLESS YOU PROVE THAT

 

SRS CAUSED DAMAGES TO YOU INTENTIONALLY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AMOUNT

 

OF OUR LIABILITY WILL NOT EXCEED THE TOTAL PRICE YOU ACTUALLY PAY FOR THE DEVICE, THE ESSENTIAL PURPOSE OF

 

WHICH IS TO LIMIT OUR LIABILITY ARISING FROM OR RELATED TO THE PROGRAM AND ANY DATA RECOVERY SERVICES.

Summary of Contents for ST8000VE0004

Page 1: ...100826082 Rev F April 2018 Standard 512E models ST10000VE0004 ST8000VE0004 SATA Product Manual...

Page 2: ...g file size file format features and application software Actual data rates may vary depending on operating environment and other factors The export or re export of hardware or software containing enc...

Page 3: ...agnetic immunity 16 2 10 Reliability 17 2 10 1 Annualized Failure Rate AFR and Mean Time Between Failures MTBF 17 2 10 2 Storage 17 2 10 3 Warranty 17 2 10 4 Seagate Rescue Data Recovery Service Progr...

Page 4: ...ing the drive 24 3 3 Serial ATA cables and connectors 24 3 4 Drive mounting 25 3 4 1 Mechanical specifications 25 4 0 Serial ATA SATA interface 26 4 1 Hot Plug compatibility 26 4 2 Serial ATA device p...

Page 5: ...r information regarding Warranty Support visit http www seagate com support warranty and replacements For information regarding data recovery services visit http www seagate com services software reco...

Page 6: ...o surveillance applications Rotational Vibration mitigation of system level rotational vibration inside NVR systems SeaTools diagnostic software performs a drive self test that eliminates unnecessary...

Page 7: ...ting system views the two devices as if they were both masters on two separate ports This essentially means both drives behave as if they are Device 0 master devices The Serial ATA host adapter and dr...

Page 8: ...ktracks in avg 386 Areal density Gb in2 avg 867 Spindle speed RPM 7200 Internal data transfer rate Mb s max 2695 Max sustained transfer rate OD read MB s 235 I O data transfer rate MB s max 600 ATA d...

Page 9: ...r per 1015 bits read Mean Time Between Failure MTBF 2 000 000 hrs Rated Workload Average annualized workload rating 550TB year The AFR specification for the product assumes the I O workload does not e...

Page 10: ...chnology 2 4 Start stop times ST models Formatted capacity Guaranteed sectors Bytes per logical sector ST10000VE0004 10TB 19 532 873 728 4096 emulated at 512 byte sectors ST8000VE0004 8TB 15 628 053 1...

Page 11: ...ease acoustic and power to operational levels Table 2 DC power requirements 6 0Gb mode Voltage 5V 12V Watts Regulation 5 10 Total Avg Idle Current 0 34 0 29 5 15 Advanced Idle Current Idle_A 0 31 0 28...

Page 12: ...r an equivalent 15 ohm resistive load on the 5V line Using 12V power the drive is expected to operate with a maximum of 120mV peak to peak square wave injected noise at up to 10MHz Using 5V power the...

Page 13: ...ower Conditions EPC feature set using the standardized Set Features command interface Immediate host commanded power transitions may be initiated using an EPC Set Features Go to Power Condition subcom...

Page 14: ...cified defaults or issuing the EPC Go to Power Condition subcommand at a rate exceeding the default timers may limit this products reliability and data integrity PowerChoice Supported Extended Power C...

Page 15: ...erating 40 to 158 F 40 to 70 C package ambient with a maximum gradient of 36 F 20 C per hour This specification assumes that the drive is packaged in the shipping container designed by Seagate for use...

Page 16: ...peration is 250 Gs based on a nonrepetitive half sine shock pulse of 2ms duration 2 6 5 Vibration All vibration specifications assume that the drive is mounted securely with the input vibration applie...

Page 17: ...When properly installed in a representative host system the drive operates without errors or degradation in performance when subjected to the radio frequency RF environments defined in the following t...

Page 18: ...ns 25 C 40 relative humidity non condensing and non corrosive environment During any storage period the drive non operational temperature humidity wet bulb atmospheric conditions shock vibration magne...

Page 19: ...Device is legal and that you have the unrestricted legal right to a give us remote access to the data b have the data recovered and reproduced on a backup medium c receive the recovered data and d agr...

Page 20: ...you under this Program Assignment You may not assign your rights or obligations under these Program Terms without SRS express written consent Dispute Resolution The parties will attempt to resolve any...

Page 21: ...ded I O cable if necessary and terminators on all unused I O ports Computer manufacturers and system integrators should confirm EMC compliance and provide CE marking for the system level products For...

Page 22: ...ing antenna Move the device to one side or the other of the radio or TV Move the device farther away from the radio or TV Plug the computer into a different outlet so that the receiver and computer ar...

Page 23: ...15663 effective January 1 2018 This product is Taiwan RoHS compliant The following table meets the Section 5 Marking of presence requirements Table 5 China Hazardous Substances Part Name Hazardous Sub...

Page 24: ...e recommends that data centers be kept clean by monitoring and controlling the dust and gaseous contamination Gaseous contamination should be within ANSI ISA S71 04 2013 G2 classification levels as me...

Page 25: ...in definitions Either end of the SATA signal cable can be attached to the drive or host For direct backplane connection the drive connectors are inserted directly into the host receptacle The drive an...

Page 26: ...4 Drive mounting Figure 4 Mounting configuration dimensions Weight 10TB 8TB models 1 43 lb 650 g Note These dimensions conform to the Small Form Factor Standard documented in SFF 8301 and SFF 8323 fou...

Page 27: ...s are in a single row with a 1 27mm 0 050 pitch 2 The comments on the mating sequence apply to the case of backplane blindmate connector only In this case the mating sequences are the ground pins P4 a...

Page 28: ...ode E5H Download Microcode 92H Execute Device Diagnostics 90H Flush Cache E7H Flush Cache Extended EAH Identify Device ECH Idle E3H Idle Immediate E1H NoP 00H Read Buffer E4H Read Buffer DMA E9H Read...

Page 29: ...H DAH S M A R T Save Attribute Values B0H D3H S M A R T Write Log Sector B0H D6H Standby E2H Standby Immediate E0H Trusted Send 5EH SED drives only Trusted Send DMA 5FH SED drives only Trusted Receive...

Page 30: ...its 7 0 Maximum sectors per interrupt on Read multiple and Write multiple 16 8010H 48 Trusted computing feature set supported bit 0 SED only 4001H 49 Standard Standby timer IORDY supported and may be...

Page 31: ...reserved 0000H 100 103 Total number of user addressable LBA sectors available see Section 2 2 for related informa tion These words are required for drives that support the 48 bit addressing feature M...

Page 32: ...WRITE MULTIPLE FUA EXT commands are supported 7 WRITE DMA QUEUED FUA EXT command is supported 8 64 bit World Wide Name is supported 9 10 Obsolete 11 12 Reserved for TLC 13 IDLE IMMEDIATE command with...

Page 33: ...sfer mode based on value in Sector Count register Sector Count register values 00H Set PIO mode to default PIO mode 2 01H Set PIO mode to default and disable IORDY PIO mode 2 08H PIO mode 0 09H PIO mo...

Page 34: ...ry drive returns The diagnostic software ships with all new drives and is also available at http www seagate com support downloads seatools This drive is shipped with S M A R T features disabled Users...

Page 35: ...nited States 408 658 1000 ASIA PACIFIC Seagate Singapore International Headquarters Pte Ltd 7000 Ang Mo Kio Avenue 5 Singapore 569877 65 6485 3888 EUROPE MIDDLE EAST AND AFRICA Seagate Technology SAS...

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