Seagate ST19171DC, Product Manual

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Barracuda 9 Product Manual, Rev. C 75
10.0 Seagate technical support services
If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system
configurations and can help you with system conflicts and other technical issues. If you need additional assis-
tance with your Seagate
®
drive or other Seagate products, use one of the Seagate technical support services
listed below.
SeaFONE
®
1-800-SEAGATE
Seagate’s 800 number (1-800-732-4283) allows toll-free access to automated self-help services, providing
answers to commonly asked questions, troubleshooting tips, and specifications for disc drives and tape drives.
This service is available 24 hours daily and requires a touch-tone phone. International callers can reach this
automated self-help service by dialing 408-456-4496.
Online services
Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper set-
tings for Seagate’s entire product line. You can also download software for installing and analyzing your drive.
SeaNET
™
You can obtain technical information about Seagate products over the Internet from Seagate’s World Wide
Web home page (http://www.seagate.com) or Seagate’s ftp server (ftp://ftp.seagate.com). You can also
send E-mail with your questions to DiscSupport @ Seagate.com or TapeSupport @ Seagate.com.
Seagate CompuServe forum
Online technical support for Seagate products is available on CompuServe. To access our technical support
forum, type
go seagate . This forum provides information similar to that found on SeaBOARD. In addition, you
can type questions or browse through previous questions and answers on the forum messages.
SeaBOARD
®
SeaBOARD is a computer bulletin board system that contains information about Seagate disc and tape drive
products and is available 24 hours daily. Set your communications software to eight data bits, no parity, and
one stop bit (8-N-1).
FAX services
SeaFAX
®
You can use a touch-tone telephone to access Seagate’s automated FAX system to receive technical support
information by return FAX. This service is available 24 hours daily.
Seagate technical support FAX
You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent dur-
ing business hours.
Location Phone number
Australia 61-2-9756-2359
England 44-1628-478011
France 33 1-48 25 35 95
Germany 49-89-140-9331
Singapore TBA
Taiwan 886-2-719-6075
Thailand 662-531-8111
USA Disc: 408-434-1080; Tape: 408-456-4415
Location Phone number
Australia 61-2-9756-5170
England 44-1628-894084
USA 1-800-SEAGATE or 408-456-4496
Location Phone number
Australia 61-2-9725-4052
England 44-1628-890660
France 33 1-46 04 42 50