Seagate SkyHawk AI Product Manual, Rev. B
18
2.9.3
Warranty
To determine the warranty for a specific drive, use a web browser to access the following web page:
http://www.seagate.com/support/warranty-and-replacements/
From this page, click on “Is my Drive under Warranty”. Users will be asked to provide the drive serial number, model number
(or part number) and country of purchase. The system will display the warranty information for the drive.
2.9.4
Seagate® Rescue
™
Data Recovery Service Program Terms (for +Rescue models)
5-year HDD warranty co concurrent 2 year Rescue Data Recovery service.
To enable Rescue Data Recovery warranty coverage register at
Seagate.com/register
.
If you suffer a data loss event within the first 2 years of your 5 year warranty and you are eligible to participate in and
submit a case under the Seagate Rescue Data Recovery program, contact SRS at
800-475-0143
or if you are calling from
outside the US, please visit our website for numbers in your local and language:
http://www.seagate.com/services-software/recover/resources/
.
An SRS representative will review your case to confirm your eligibility, and to assess whether your data may be recoverable
by remote recovery services or whether you will need to send your device to SRS for in-lab servicing.
Rescue™
General Terms
These Rescue™ General Terms together with the Rescue™ FAQ’s make up the Rescue™ Program Terms. By submitting a case
under the Rescue™ program (“Program”) you agree to be bound by the Program Terms, including these General Terms and
the FAQ
Communications.
All communications relating to your request will be available on our web site in your account and sent via e-mail to the
address you provide to us unless you request, in writing, to receive such communications via regular mail.
Personal Data.
You must provide true, accurate and complete information about yourself as prompted by the request form, including,
without limitation, your name, address, e-mail address, and telephone number, as applicable (collectively, “Personal
Data”). You must maintain and promptly update your Personal Data. You acknowledge that we may send you important
information and notices regarding your requests by e-mail and that we shall have no liability associated with or arising
from your failure to maintain accurate Personal Data.
Capacity; Legal Rights; Indemnity.
You represent to SRS that you are of the legal age of majority in your state or country of residence, with the full capacity to
agree to these Program Terms. You warrant that you are the legal owner or the authorized representative of the legal
owner of the device you submit to SRS (the “Device”) and data. You warrant that the data on the Device is legal and that
you have the unrestricted legal right to (a) give us remote access to the data, (b) have the data recovered and reproduced
on a backup medium, (c) receive the recovered data, and (d) agree to these Program Terms. You will defend and indemnify
us (including our directors, officers, employees, agents, delegates, and contractors) from any claims or actions relating to
the Device or data, or your rights or lack of rights thereto.
Confidentiality.
We will protect the confidentiality of your data against unauthorized disclosure using the same degree of care as we use to
protect our own confidential information.
