SeaFAX
DOCUMENT
098765
!
!
•
Reboot the computer and make sure the drive motor runs. If the drive is
very quiet, it may be difficult to hear its discs reach operating speed.
Recheck all drive cables if the drive is not running.
•
Verify that each drive has a drive-type value in Setup.
•
Try rebooting your computer by pressing the
CTRL
,
ALT
, and
DELETE
keys
simultaneously. If the drive is recognized after the warm boot, the
computer BIOS setup test may be completing before the drive is ready.
One solution is to slow the processor speed during startup. If your
computer has a turbo switch, set it to slow speed before turning the
computer on. If there is no turbo switch, you may be able to use
keyboard commands; see your computer manual for details. After the
computer is up and running, return the processor to the fast speed.
Another solution is to warm-boot your computer after every power-on.
•
Check for I/O address conflicts. To isolate the conflict, verify that the
drive and host adapter are compatible with your computer by removing
all the peripheral adapter cards (power must be off) except for the video
card. Reinstall the drive and host adapter card and boot the computer. If
this is successful, reinstall the other peripherals one at a time until the
conflict occurs. After you have isolated the source of the address
conflict, you can resolve the conflict by changing the I/O address of the
peripheral that appears to cause the conflict.
•
If you are booting from a diskette and Disk Manager installed your drive
using DDO, the information in the boot record for the drive was not
loaded. Make sure there is not a diskette in Drive A and reboot. If you
want to boot with the diskette, follow the “Booting with a Diskette”
instructions in column one.
The dealer partitioned and formatted the drive for you in the store,
but the drive does not respond when you install it.
•
Reboot the computer and make sure the drive spins up. Check all
cables.
•
Make sure the power supply has adequate power for your system.
•
Make sure the DOS version the dealer used to partition and format the
drive is the same version you have installed on your computer. If it isn’t,
see your dealer.
•
Verify the Setup drive-type values. You must install the drive
using the same drive-type values your dealer used to partition the drive.
•
Check for I/O address conflicts between peripheral cards.
•
Check for viruses.
The screen remains blank when you power up the system.
•
Make sure the monitor is plugged in and turned on.
•
Check all cards.
•
Make sure the video card is seated in its slot and secured with
mounting screws.
•
While the computer is powered down, remove the drive host adapter. If
the screen turns on after you reboot, the host adapter may be
incompatible or defective. If so, see your dealer.
The system hangs in FDISK or fails to create or save the partition
record.
•
Check all cables.
•
The DOS utilities diskette may be corrupted. Try your backup DOS diskette.
•
Make the partitions smaller.
•
Change the interrupt jumper setting on the host adapter.
•
Check for media defects at the beginning of the drive. Use CHKDSK,
SCANDISK or a third-party surface scan utility.
•
Some BIOSs have a Track 0 protection feature that protects Track 0
from viruses. This can cause FDISK to hang the system. You must
disable this feature in Setup before you can use FDISK. See your
computer reference guide for assistance. Be sure to re-enable this
important feature when FDISK is done.
The system error message, “Drive not Ready,” appears.
•
Check all cable connections. Make sure that pin 1 of the drive is
connected to pin 1 of the hard disc controller or host adapter.
•
Make sure the power supply is adequate for system needs.
•
Reboot the computer and make sure the drive spins up.
The FDISK error message, “No Fixed Disk Present,” appears.
•
Make sure the power supply is adequate for your system.
•
Verify the Setup drive-type values.
•
Check for I/O address conflicts.
The drive does not format to full capacity.
•
Verify the drive-type values in Setup. One of the following problems
may have occurred:
– The values may be set with an incorrect translation characteristic.
– You may have entered a parameter value that exceeds the physical
capacity of the drive.
– You entered a translation characteristic that does not take full
advantage of the drive’s capacity.
– The drive’s physical specifications exceed the translation limits
imposed by the BIOS.
Note. If you reset the Setup drive-type values, you
must partition and format the drive again.
•
If you have partitioned the drive into individual logical drives, you may
need to make the partitions smaller so that the computer can use all of
the drive’s capacity.
•
If your computer supports LBA mode, you may need to enable the LBA
mode function in Setup to get the drive’s full capacity. Refer to your
computer’s reference guide.
•
You can use the Disk Manager software to install the drive.
The DOS messages “Disk Boot Failure,” “Non-System Disk” or
“No ROM Basic – SYSTEM HALTED” appear.
•
Reinstall the DOS system files using the DOS SYS utility.
•
Check all cables.
•
Use FDISK to verify that the primary partition is active.
•
Check for viruses.
System error message, “HDD controller failure” appears.
•
Confirm the jumper settings on the drive.
•
Verify the Setup drive-type values.
W
INDOWS
32-
BIT
D
ISK
A
CCESS
The 32-bit disk access feature in Windows 3.1 does not work with drives
that have capacities greater than 528 Mbytes. If you want to use this
feature, install the Seagate replacement 32-bit access driver,
SEG32BIT.386, located on your Seagate software diskette.
If, during installation, Windows 3.1 activates the 32-bit disk access
feature in your system, a message suggesting that you disable 32-bit disk
access appears the first time Windows loads into memory. Choose to
disable 32-bit disk access to open Windows.
To install the Seagate 32-bit disk access replacement driver:
1 Place your Seagate software diskette into Drive A.
2
Open the Windows Program Manager menu and select File.
3
Select Run.
4
In the command line box, type a: \stsetup.exe.
5
Read the license agreement that appears on the screen. If you agree
to the terms, select Accept Agreement to continue.
6
The next screen lists the features the SEG32BIT.386 driver supports.
If your computer supports these features, they will be active in 32-bit
disk access mode with SEG32BIT.386 for all drives that support them.
Select Install Driver to continue.
To make the feature active, you must enable the 32-bit disk access option
in the Windows control panel. Open the Control Panel. Select 386
Enhanced. Select Virtual Memory. Select Change>>. Select Use 32-Bit
Disk Access (an X in the box enables the feature). Save the change.
I
NSTALLATION
O
PTIONS
This section provides a brief discussion of the options on the options
jumper block. The drive comes with a spare jumper on pins 1 and 3.
Single Drive or Master with an ATA-Compatible Slave
This is the factory-default setting.
Slave
To make the drive the slave, place a jumper on pins 7 and 8.
Master with Slave Present
This option allows you to use a non-ATA-compatible slave with your
Seagate drive as the master. Place a jumper on pins 5 and 6.
Cable Select
Some computers differentiate between master and slave drives using
specially designed interface cables that have the line to pin 28 (the Cable
Select pin) removed or cut at one end. The connector that has pin 28
disabled is used for the slave drive. See your computer manual to
determine whether your computer supports this feature. To configure the
drive for cable select, place a jumper on pins 3 and 4.
A
DVANCED
D
ISK
M
ANAGER
O
PTIONS
General
Disk Manager partitions and formats your drive. It installs the Dynamic
Drive Overlay (DDO) software driver to provide access to the drive’s full
capacity if your computer’s BIOS is not configured to access more than
528 Mbytes. DDO bypasses the BIOS during the boot sequence and loads
the drive information before DOS is loaded. Disk Manager:
•
Provides an easy installation option that partitions and formats the
new drive in seconds
•
Provides an easy-to-use format if you want to customize your drive
installation
•
Installs a software driver, Dynamic Drive Overlay, that allows the
computer to access the full capacity of your Seagate drive when the
BIOS limits the drive capacity to 528 Mbytes
•
Modifies the boot record with geometry for the new drive if the
Dynamic Drive Overlay driver is required
•
Copies the system files onto the new Drive C to make it bootable
•
Enables read/write multiple, a feature that increases performance by
allowing multiple blocks of data to be transferred in a single burst if
your computer also supports this feature
•
Provides full drive-capacity support for several operating systems
•
Provides complete, easy-to-use online documentation
Booting with a Diskette
If Disk Manager installs DDO to access the full capacity of your drive, the
information DDO uses to access the drive must load into memory before
the operating system loads into memory. This occurs automatically when
you boot to Drive C. To gain access to the drive when booting to Drive A:
1
Boot the computer with the Drive A door open.
2
When the Disk Manager banner appears, immediately press the
SPACEBAR
(you have about 2 seconds).
3
Insert the boot diskette and press the
SPACEBAR
.
If you boot with a diskette regularly, you can create a Dynamic Drive
Overlay boot diskette. It loads DDO into memory before loading the
operating system. See the online manual for information on how to create
a Dynamic Drive Overlay boot diskette.
Supported Operating Systems
Dynamic Drive Overlay provides full drive-capacity support for the
following operating systems:
MS-DOS
Windows 3.
x
Windows NT 3.51
Window NT 3.50 (requires DM upgrade drivers)
Windows 95
OS/2 V3.0 (Warp full pack)
OS/2 V2.0–3.0 (requires DM upgrade drivers)
If you are installing an operating system other than DOS, you must first
install your drive with DDO and make sure that it is bootable before you
install the other operating system. Installation instructions for other
operating systems are available in the online manual. To open the online
manual:
1 Go to the Select an Installation Option menu.
2 Select (V)iew/Print Online Manual.
3 Select Operating System Installation.
4 Select the operating system you want to install.
You can also open the online manual from the command line. Type dm/h
and press
ENTER
. Press
ENTER
again to open the online table of
contents menu.
Note. If your are installing OS/2 or Windows NT, we
suggest that you print the instructions before you
start the installation.
To use DDO with OS/2 and Windows NT V3.5, you must replace up to four
of the original files with files supplied by Disk Manager. The replacement
files are located in the OS2 and the NT subdirectories on your Seagate
software diskette. The online manual tells you which files you need to
replace and under what conditions to replace them. If you need assistance
renaming a file, refer to your DOS reference manual. If you need to make
a copy of an installation diskette, follow the instructions below—the
installation diskette will not install if you use the standard copy command
to copy it.
1 Insert the original diskette into Drive A and access the drive.
2 Type diskcopy a: a:. The computer will read the original diskette and
prompt you to insert the destination diskette into Drive A.
3 Insert a blank diskette into Drive A and press any key.
Erase the files you need to replace on the new diskette, and copy the
replacement files using the standard copy command. (If only one diskette
drive is available for copying, first copy the required files to the hard drive
from the appropriate subdirectory, then copy the files to your new
diskette.)
Removing the Dynamic Drive Overlay
If Disk Manager installs your drive with DDO, you can, in many cases,
remove DDO without losing your data. However, you will lose access to
the full capacity of your drive unless you use another method that
supports more than 528 Mbytes (see “Accessing More Than 528 Mbytes”
on the front side). Three steps are required to remove DDO safely: 1)
migrating the data, 2) configuring Setup with the drives’s translation and
3) uninstalling DDO. Follow the instructions below to remove DDO safely.
Caution. Before you attempt to remove DDO, back
up your data files. You may need to use the backup
files to restore your disc if your data is lost.
If the migration encounters a media defect or is
interrupted by a power loss or hardware failure, the
migration will fail and your data will be lost. Run
CHKDSK, SCANDISK or a third-party equivalent to
detect and repair any media defects before you
attempt the migration.
1 Boot the computer to Drive C.
2 Put your Seagate software diskette into Drive A and access the
A prompt.
3 Type dm and go to the Select Installation Options menu.
4 Select (M)aintenance Menu.
5 Select (M)igrate Dynamic Drive. This program shifts the data to where
the standard format can find it. The migration may take up to an hour
to complete, depending on the size of your drive.
6 When the Migration is complete, exit Disk Manager.
7 Remove the diskette, reboot the computer and enter Setup.
8 Configure the hard drive with the parameters shown for your drive in
the translation geometry table in Section 3, “Configuring Setup,” on
the front side of this guide. Save your changes and exit Setup.
9 When the boot is complete, insert the diskette and access the drive.
10 Type dm and go to the Maintenance Menu.
11 Select Uninstall (D)isk Manager.
12 Select the correct drive to uninstall.
When the uninstall is complete, exit Disk Manager and reboot.
G
ENERAL
T
ROUBLESHOOTING
Basic Troubleshooting Techniques
Warning. Always turn off the computer before
changing jumpers or unplugging cables and cards.
Wear a ground strap or take other antistatic
precautions while handling your drive.
If you have installed your drive and it does not function properly, perform
the following basic checks:
•
Verify compatibility. Verify that the host adapter and the drive are
appropriately matched to each other and to your computer. Refer to
relevant documentation for details.
•
Check all cards. Verify that all cards are seated in their slots on the
motherboard and are secured with mounting screws.
•
Check all cables. Make sure all ribbon and power cables are securely
connected. Ribbon cables are easily damaged, especially at the
connector. Try a new cable or a known good cable. Make sure no socket
pins were bent when the cable was inserted. For each cable, verify that
pin 1 on the cable is aligned with pin 1 on the drive and host adapter.
The edge-stripe on the ribbon cable is used to denote pin 1.
Caution. Do not reverse-plug the power connector.
This can damage your drive.
•
Verify equipment configuration. Review the instructions in this guide
and the host adapter installation guide, and make sure that all
appropriate jumpers are installed, or removed, to suit your application.
•
Check the power-supply specifications. If new devices are installed,
your computer’s power supply may not support the new total power
requirement. Consult your dealer.
•
Verify the drive-type settings in Setup. The drive-type settings in Setup
must not exceed the physical specifications of your drive. Also, the
settings must not exceed the limitations set by the operating system
and BIOS.
•
Check for viruses. Before you use someone else’s diskette in your
system for the first time, scan the diskette for viruses.
Advanced Troubleshooting
If you have performed the preceding basic checks but the problem
persists, follow these guidelines for troubleshooting specific cases:
The system does not recognize the drive.
•
Check all cables.
•
Make sure the power supply is adequate for system needs.
S
EAGATE
T
ECHNICAL
S
UPPORT
S
ERVICES
If you need assistance installing your drive, consult your dealer. Your
dealer is familiar with system configurations and can help you with
system conflicts and other technical issues. If you need additional
assistance with your Seagate drive or other Seagate products, you can
call SeaBOARD
®
, SeaFAX
®
, Seagate Technical Support FAX, SeaFONE
®
or
SeaTDD™ . Seagate technical support is also available on CompuServe and
through the Internet.
SeaBOARD
Using a modem, you can access documentation, drive specifications and
jumper settings for Seagate’s entire product line. You can also download
software for installing and analyzing your drive. SeaBOARD is available
24 hours daily. It supports communications up to 9,600 baud. Set your
communications software to eight data bits, no parity and one stop bit
(8-N-1). SeaBOARD phone numbers are listed in the following table.
Location
Modem number
United States
408-438-8771
England
44-1-62-847-8011
France
(+33 1) 48 25 35 95
Germany
49-89-140-9331
Singapore
65-292-6973
Thailand
662-531-8111
Australia
61-2-756-2359
Korea
82-2-556-7294
SeaFAX
You can use a touch-tone telephone to access Seagate’s automated FAX
system to receive technical support information by return FAX. This
service is available 24 hours daily.
Location
Telephone number
United States
408-438-2620
England
44-1-62-847-7080
This symbol provides the SeaFAX document number for the
product or products being discussed where it appears.
Seagate Technical Support FAX
408/438-8137
You can FAX questions or comments to technical support specialists
24 hours daily. Responses are sent between 8:00
A
.
M
. and 5:00
P
.
M
.
(Pacific time) Monday through Friday.
SeaFONE
408/438-8222
You can talk to a technical support specialist between 8:00
A
.
M
. and
5:00
P
.
M
. (Pacific time) Monday through Friday. SeaFONE provides
recorded technical information on selected Seagate products while you
are on hold. You can access the recordings 24 hours daily. Before calling,
note your system configuration and drive model number (ST
xxxx).
SeaTDD
408/438-5382
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 8:00
A
.
M
. and 5:00
P
.
M
. (Pacific time)
Monday through Friday.
SeaBOARD CompuServe Forum
Online technical support for Seagate products is available on
CompuServe. To access our technical support forum, type go seagate.
This forum provides information similar to that found on SeaBOARD.
Seagate’s Internet Connections
Technical information for Seagate drives is available on the internet from
Seagate's World Wide Web home page (http://www.seagate.com) or
Seagate's ftp server (ftp://ftp.seagate.com). The ftp server contains
information similar to that found on SeaBOARD.
S
TORING
AND
S
HIPPING
Y
OUR
D
RIVE
Keep your original box and packing materials for storing or shipping your
drive. The box has a
Seagate Approved Package label. Shipping a drive in
an unapproved container voids the warranty. Call your authorized Seagate
distributor to purchase additional boxes. The following figure shows how
a drive fits in an approved single-pack box, including the packing
materials.
Warranty. See your authorized Seagate distributor or dealer. With regards to the Disk
Manager and SEG32BIT.386 software, there are no warranties, express or implied,
including, but not implied, warranties of merchantablity or fitness for a particular purpose.
All such warranties are expressly and specifically disclaimed.
Maintenance and repair. Seagate drives do not require maintenance. The head/disc
assembly is sealed; a broken seal voids the warranty. Seagate customer-service centers are
the only facilities authorized to repair Seagate drives. Seagate does not sanction any third-
party repair facilities.
Electromagnetic Compliance for the European Union. This model complies with the
European Union requirements of the Electromagnetic Compatibility Directive 89/336/EEC of
03 May 1989 as amended by Directive 92/31/EEC of 28 April 1992 and Directive
93/68/EEC of 22 July 1993.
Compliance of this drive, as a system component, was confirmed with a test system. We
cannot guarantee that your system will comply. The drive is not meant for external use
(without properly designed enclosure, shielded I/O cable, etc.).
Sicherheitsanleitung 1. Das Gerrtät ist ein Einbaugerät, das für eine maximale
Umgebungstemperatur von 55°C vorgesehen ist. 2. Zur Befestigung des Laufwerks werden
4 Schrauben 6-32 UNC-2A benötigt. Bei seitlicher Befestigung darf die maximale Länge der
Schrauben im Chassis nicht mehr als 3,3 mm und bei Befestigung an der Unterseite nicht
mehr als 5,08 mm betragen. 3. Als Versorgungsspannugen werden benötigt: +5V
±
5%
0,6A; +12V ± 5% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%)
4. Die Versorgungsspannung muss SELV entsprechen. 5. Alle Arbeiten auf dem Festplatte
dürfen nur von Ausgebildetem Servicepersonal durchgeführt werden. Bitte schaffen Sie
Festplatteetiketten nicht weg. 6. Der Einbaudes Drives muss den Anforderungen gemäss
DIN IEC 950V DC 0805/05.90 entsprechen.
Seagate, Seagate Technology, SeaFAX, SeaFONE, SeaBOARD and the Seagate logo are
registered trademarks of Seagate Technology, Inc. Medalist and SeaTDD are trademarks of
Seagate Technology, Inc. Disk Manager is a registered trademark of Ontrack Computer
Systems Inc. Other names are registered trademarks or trademarks of their owners.
Seagate reserves the right to change, without notice, product offerings or specifications.
No part of this publication may be reproduced in any form without written permission from
Seagate Technology, Inc.
© Seagate Technology, Inc.
920 Disc Drive, Scotts Valley, CA 95066, USA
Publication Number: 39302-101, Rev. A, April 1996, Printed in USA
Foam
Antistatic bag
Drive
Foam
