Seagate Barracuda 18XL ST318416N Product Manual Download Page 95

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Barracuda 18XL Product Manual, Rev. A

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Seagate Technology support services

Online Services

Internet

For online information about Seagate products, visit www.seagate.com or e-mail your disc or tape questions to:

Presales Support:
Disc:

http://www.seagate.com/support/email/email_presales.shtml or [email protected]

Tape:

http://www.seagate.com/support/email/email_tape_presales.shtml or
[email protected]

Technical Support:
Disc:

http://www.seagate.com/support/email/email_disc_support.shtml or [email protected]

Tape:

http://www.seagate.com/support/email/email_tape_support.shtml or [email protected]

SeaBOARD

is a computer bulletin board system that contains information about Seagate disc and tape drive

products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one
stop bit (8-N-1). This service is available worldwide.

Automated Services

SeaFONE® (1-800-SEAGATE) is Seagate's toll-free number (1-800-732-4283) to access our automated self-
help services. Using a touch-tone phone, you can find answers to service phone numbers, commonly asked
questions, troubleshooting tips and specifications for disc drives and tape drives 24 hours daily. International
callers can reach this service by d1-405-936-1234.

SeaFAX

is Seagate's automated FAX delivery system. Using a touch-tone phone, you can obtain technical

support information by return FAX

24 hours daily. This service is available worldwide.

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system. Disc: 1-877-271-3285; Tape: 1-800-626-6637.

Seagate Express

You can purchase select tape products and tape accessories through Seagate Express 24 hours daily by call-
ing 1-800-531-0968 or by faxing your order to: +1-972-481-4812.

Technical Support

If you need help installing your drive, consult your dealer. Dealers are familiar with their unique system configu-
rations and can help you with system conflicts and other technical issues. If you need additional help, you can
talk to a Seagate technical support specialist. Before calling, note your system configuration and drive model
number (ST####).

SeaTDD™(+1-405-936-1687) is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist from 8:00 A.M. to 12:15
P.M. and 1:30 P.M. to 6:00 P.M. (central time) Monday through Friday.

Customer Service (CSO)

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate direct OEM, Distribution and System
Integrator customers should contact their Seagate service center representative for warranty information.
Other customers should contact their place of purchase.

Authorized Service Centers

If you live outside the US, you can contact an Authorized Service Center for service.